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Front Office Manager
Benchmark
Santa Cruz, CA, United States
Job Details - this job has expired, please see similar jobs below
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
We are looking for a highly-motivated Front Office Manager responsible for the leadership and operational effectiveness of the Front Desk, Guest Services and Valet Departments including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and employee relations. The successful candidate will have a proven track record in working collaboratively with all team members to “Be the Difference” for one another and our guests.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class resort!
Job Description:
The AAA Four Diamond award-winning Chaminade Resort & Spa is a spectacular mountaintop retreat in Santa Cruz. Our historic Mission-style resort overlooks sweeping views of Monterey Bay and the Santa Cruz Mountains. Chaminade is a luxurious destination for executive meetings, celebrations and getaways. Enjoy color palettes inspired by California coast, contemporary Spanish furnishings, and world-class amenities. Chaminade is just five minutes from golf courses, the beach and downtown Santa Cruz. Escape to a haven of unsurpassed service.
Position Description & Job Responsibilities
• Supervise the training of all Front Office employees and motivate them to perform their jobs effectively.
• Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures.
• Monitor and control payroll and other expenses including damaged vehicles.
• Development and monitoring of the Front Office budget.
• Responsible for the overall implementation of the Manager on Duty program in conjunction with the General Manager.
• Develop and maintain open lines of communication within the department and with other departments within the property.
• Resolve guest problems expediently and in a professional manner.
• Ensure exceptional guest service is delivered at the front desk and guest services.
• Conduct monthly Front Office meetings.
• Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern.
• Direct the efforts of the Front Desk Supervisor, Guest Service Supervisor, Guest Service Agents and Front Office Agents.
• Attend required meetings as a representative of the Front Office.
• Attend property committee meetings, i.e. holiday, technology and safety.
• Handle disciplinary action, coaching and counseling sessions and related personnel issues.
• Ensure all group rooming lists are accurate and to coordinate any special group requests.
• Delegate work among the staff in an equitable manner.
Formal Education and Job Related Requirements
• High school graduate or equivalent required
• Four-year college degree, preferably in the hospitality industry preferred.
• Two years’ experience in a similar resort or conference center.
• Two years of management experience in Front Office or Reservations preferred.
• General computer proficiency.
• Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.
Job-Related Physical Requirements
This position requires the employee to engage in Frequent Sitting, Fine Motor Skills, Gross Motor Skills, Eye/Hand Coordination, Near Vision, Far Vision, Color Recognition and Hearing. In addition, the position requires Occasional Standing, Walking, Bending Over, Crawling, Reaching, Crouching, Kneeling, Balancing, Pushing/Pulling, Lifting/Carrying 10lbs or less, and Manual Dexterity. The position involves the following Environmental Factors: Working Inside, Working Alone, and Working Closely with Others.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
About BENCHMARK®, a global hospitality company:BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’s iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations. BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience. BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. BENCHMARK, a global hospitality company, is based in The Woodlands (Houston), Texas, and has regional offices in Park City, Utah; Miami, Florida; New Brunswick, New Jersey; Seattle Washington; and Tokyo, Japan. www.benchmarkglobalhospitality.com
SOCIAL LINKS: Facebook, visit www.facebook.com/BenchmarkResortsandHotels, www.facebook.com/GemstoneHotelCollection. Follow us on Twitter at www.twitter.com/BenchmarkHotels, www.twitter.com/GemstoneHotels , on Instagram at www.instagram.com/benchmarkresortsandhotels, www.instagram.com/gemstonehotels, At LinkedIn, https://www.linkedin.com/company/benchmark-a-global-hospitality-company
Benchmark, a global hospitality company is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, pregnancy, military service obligations, citizenship status, genetic information or any other protected status in accordance with all applicable federal, state and local laws.