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Research Expert
Allstate
Chicago, IL, United States
Job Details - this job has expired, please see similar jobs below
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Overview: The Automotive Team on the Product/Service Innovation and Development (PSID) group seeks an analyst to help tackle and solve complex business problems and partner in bringing new products to market. As a member of the PSID team, the UX Research Expert will collaborate in innovating to meet consumer needs while delivering sustained sources of competitive advantage for Allstate.
UX Research captures end-user needs and goals through a number of research and analysis methods. They also plan, coordinate and conduct evaluative usability testing throughout the design process.
The User Experience (UX) Research Expert will oversee and execute a variety of UX research programs ranging from contextual inquiry, in-depth interviews to interface evaluations and usability testing. This position will plan and oversee a variety of UX research efforts. The Expert will also be expected to provide thought leadership and innovative ideas to drive improvements across the customer experience lifecycle.
Key Responsibilities
• Act as a customer advocate, working with multidisciplinary teams, often in parallel across the organization to help improve and refine the customer experience on a continual basis
• Conduct foundational research and apply insights enterprise wide across the organization, leading and executing a variety of research programs ranging from ethnographies, contextual inquiry, and focus group moderation to in-depth interviews and various forms of design prototype evaluation
• Provide support to UX project and business teams throughout Innovation from planning and discovery through iterative design, implementation and beyond
• Execute independently and/or lead others to plan, recruit, execute, analyze and report out findings.
• Provide thought leadership and innovative ideas to drive improvements across the customer experience lifecycle
• Lead multidisciplinary teams/projects through an entire design process, from planning, research and synthesis through to concept, prototype and implementation
• Create estimates and project plans related to UX research efforts for high complex and strategic projects
• Plan and oversee research initiatives to gather end-user requirements
• Plan and facilitate teams in the creation of journey maps, user profiles, user scenarios and research objectives, aligned with project and business goals
• Plan and facilitate workshops and design sessions with senior level stakeholders
• Develop and educate others in evaluation techniques and incorporate industry best practices
• Create and provide formal education on design research to all levels of the company
• Define and refine UX research processes and influence higher levels in the company to promote the value of UX Research
• Utilize project/program insights to identify and form larger connections that impact key initiatives across the organization and the enterprise as a whole
Job Qualifications
• 7 or more years of relevant experience within a research function required
• 2 – 5 years managing project teams or UX researcher teams
• Experience coordinating and directing design research projects and usability tests
• Demonstrated experience planning and selecting the optimal research method for a given project
• Must be a highly motivated and passionate leader in the UX Research area that thrives on developing peers and processes to create a top notch UX Research organization
• Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives in collaborative work
• Extremely strong communication skills and demonstrated success designing, planning and facilitating workshops/design sessions
• Expertise in ethnographic research methods, product and/or service design research and strong analytical ability
• Strong communication skills and demonstrated success facilitating workshops/design sessions
• Four year degree, Master’s preferred, in Human Factors/Human Computer Interaction, Cognitive or Experimental/Social Psychology, Cognitive Science or related field
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this
position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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