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Program Manager
DFC Global Corp
Malvern, PA, United States
Job Details - this job has expired, please see similar jobs below
You will lead a group of committed Training Specialists to help deliver and support all of the training programs. These include new hire training programs, leadership development programs, business skills development programs, and new to role training programs.
The success of this team will rely on your ability to think strategically, make quick and impactful relationships with all key stakeholders, and to implement, manage, and continuously process improve learning programs to meet the business needs resulting in the greatest return on investment.
GENERAL FUNCTION
Manage and ensure the timely launch and completion of functional and leadership development training programs and projects. Consult with functional teams and stakeholders to assess training and development needs and the effectiveness of established programs. Monitor and analyze program feedback for continuous improvement.
DUTIES/RESPONSIBILITIES
Assess
• Assess requirements to deliver program components and sub-components, which may include implementation, staffing, timelines and more
• Develops collaborative relationships and functions as an expert consultant to our Human Resources Business Partners (HRBP), key business leaders, subject matter experts and Learning resources to identify performance improvement opportunities or performance gaps
• Consults with functional and program stakeholders including HR and business partners to ensure training and development align with program goals and participant career objectives and to support the design and delivery of all development programs, organizational development initiatives, talent development, and career development programs and team interventions
• Actively collaborates and builds relationships to deliver results
• Partner with the business and instructional design teams to create learner centered programs that utilize a blended approach with emerging technology and support the business strategic objectives and cultural needs. Programs need to be flexible and scalable to meet the changing needs of the business. All programs will be measured to ensure the greatest ROI
• Utilize all levels of evaluation and regularly seek customer feedback to assess learning effectiveness and customer satisfaction. Develop targets and metrics to measure the success of training programs
Deliver
• Strong project management experience with the ability to set milestones, drive execution, manage subject matter experts and stakeholders, and ensure successful integration and adoption.
• Ensures the continuous improvement of our solutions by recommending enhancements to design, content and implementation when appropriate
• Facilitates and supports senior level training programs and courses
• Identifies ways to create faster adoption and improve the impact of learning solutions
• Standardizes, simplifies, and improves efficiencies and effectiveness of learning. Develops consistent approaches for training and development needs assessment, approaches for training for best-in-class solutions, tracks and maintains budgets, and benchmarks against KPIs
• Oversees the success and utilization of training programs, making necessary improvements based on results
• Develop, implement, and manage an effective user forum to build open communications to, from, and among our users.
• Maintain programs in line with content management standards
Manage
• Manage Training Specialists across the enterprise, providing coaching feedback and development to their program facilitation and support
• Lead and continuously develop a high-performing team, foster collaboration, and continuously improve team performance through training, stretch goals and feedback
• Participates actively as a part of a broader community of learning professionals inside and outside of the organization
• Leading and influencing key stakeholders without direct authority
• Drives a collaborative learning culture that engages employees, managers, and the learning and development team as partners in building our organizational skill and leadership base
• Own the reporting and communication of training performance metrics to all the relevant stakeholders
• Assists with preparation of annual budget
• Manages resources and expenses to drive efficiency and effectiveness
Qualifications
EDUCATION/EXPERIENCE/SKILLS
• Bachelor's Degree in Human Resources, Learning and Development, or related field.
• 5-7 years of progressive learning and development experience delivering services to a professional and operational workforce.
• Experience executing company-wide learning programs in a dynamic environment
• Exceptional interpersonal skills including a highly responsive customer centered disposition and the ability to work well in a fast-paced environment
• A collaborative and flexible style, with a passion for change and continuous improvement.
• Self-starter, proactive in planning and execution
• Proven ability to prioritize and make knowledgeable, quick decisions
• Strong project management skills to achieve objectives within established time frames.
• Proven ability to work well independently as well as manage any required collaborative efforts in meeting training goals and objectives. Ability to work with all levels of management in multi-functional departments
• Team Player. Strong ability to develop and maintain excellent working relationships with employees at all levels and external vendors. A strong team orientation and a dedication to the success of the team's objectives.
• Proven experience in people management with strong focus on coaching and development
• In-depth knowledge of learning & development techniques
• High level of business acumen
• Strong research skills with eye for quality and attention to detail while keeping strategy and broader objectives at forefront.
• Ability to influence without direct authority.
• Excellent communication skills, both oral and written, as well as excellent listening skills; ability to communicate and interact with all levels of the organization including senior management.
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• Knowledge of Microsoft Office including Word, Excel and Power Point
• Comfort with technology as a medium for delivering training curriculum, such as WebEx and learning management systems. Experience with Cornerstone a plus
• Desire to develop professionally
• Travel is required to meet the needs of the business (35%)
Additional Information
All your information will be kept confidential according to EEO guidelines.