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Agent Care Representative
CNO Financial Group
Carmel, IN, United States
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Job TitleAgent Care Representative
LocationCarmel, IN
Job Details
CNO Financial Group has an opening for a Full-Time Agent Care Representative for the Agent Care Call Center. The Representative is responsible for responding to phone inquiries from Field Agents across the country. The representative will work within multiple computer systems and with resources in other departments to retrieve information and solve agent issues.
Responsibilities Include:
• Answering inbound phone calls from company agents nationwide.
• Providing information to agents, and helping resolve their issues in the areas of policy change, licensing, commissions, claims, and new business.
• Communicating with inter-departmental resources to obtain additional information when needed, and returning calls within a reasonable timeframe.
• Working on special projects as needed.
Qualifications/skills required:
• Self motivation and the ability to organize and prioritize time effectively.
• Excellent written and verbal communication skills.
• An eagerness to learn about CNO's products, procedures, and the insurance industry in general.
• Ability to handle multiple tasks simultaneously and thrive in a fast-paced environment.
• Courteous phone etiquette as well as a professional demeanor.
• Proficiency in Microsoft Office programs, in particular Word, Excel, and Outlook.
• Bachelor's Degree preferred.
• Insurance or Customer Service experience is a plus.