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Inbound Phone Representative
Elavon
Knoxville, TN, United States
Job Details - this job has expired, please see similar jobs below
Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
Qualifications
Basic Qualifications
• High school diploma or equivalent
• One to two years of customer service experience
Preferred Skills/Experience
• Thorough knowledge of products, services, problem resolution practices and
procedures, applicable regulations, systems and procedures
• Excellent telephone, interpersonal and verbal communication skills
• Strong problem-solving and negotiation skills as well as the ability to handle
difficult customer calls
• Ability to identify and resolve/escalate complex problems with minimal guidance
• Proficient keyboard and computer skills, especially Microsoft Office applications
• Proven commitment to high quality customer service
• Excellent time management skills to maximize the number of clients that can be
assisted while maintaining a high level of customer service