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Accounts Receivable Collections Specialist
Cherry Bekaert
Greenville, SC, United States
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Join us as an Accounts Receivable Collections Specialist! In this role, you will establish and monitor the status of delinquent accounts, contact clients to collect and settle past due balances, and maintain records associated with all collection activities.
Responsibilities:
• Communicate with clients that have past due accounts via phone and email
• Negotiate and set up payment plans or settlements within authority approval guidelines
• Maintain clear and concise documentation of all attempts and/ or contact made and received
• Review account histories with clients
• Send monthly statements to clients
• Post credit memos and adjustments to clients’ financial records
• Bring account concerns, as appropriate, to the bill manager, partner, or collection team leader
• Reconcile client accounts and resolve unapplied payments
• Monitor client payments with AR aging balance and credit hold status
• Provide excellent customer service to internal and external clients
• Maintain an appropriate balance between client service and aggressive collection efforts
• Adhere to all company collections policies and practices
• Perform other duties and work on projects as assigned by the collection team leader
Requirements:
• Minimum of two years’ experience in accounts receivable/collections, preferably in a professional services office environment
• Must be able to demonstrate complete proficiency in MS Office Suite of software
• Must be able to function independently, have a keen sense of detail, and possess strong verbal and written communication skills including the ability to interact professionally with all levels of the organization
• Must possess strong negotiation and problem solving skills