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Senior Specialist
MasterCard
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Specialist, Product Management, Digital Payments
Overview
The role is part of Mastercard’s Digital Payments Global Product Management & Strategy team, responsible for setting product strategy, roadmap, and priorities across Mastercard's digital payment products. You will join the Checkout team that is responsible for new and existing e-commerce checkout related products and services. One of the top priorities for this team is conceptualizing, building and launching payment industry-standard products that will transform the guest checkout value proposition for consumers, merchants and issuers.
• Can you apply complex technical concepts to real-world problems and deliver simple solutions with real business value?
• Are you comfortable dealing with ambiguity in a fast-paced environment, able to set goals for yourself and others to drive initiatives forward and deliver tangible results?
• Are you customer focused?
Role
• Lead need-gap analysis of existing content management tools, evaluate alternate solutions and implement best-in-class enhancements/ solution that can significantly reduce time-to-market for the roll out of our new checkout products globally
• Develop customer service strategy for our new checkout products.
• Conceptualize and develop servicing notifications (email and SMS) to support relevant touchpoint in the customer’s account creation, management and checkout journey.
• Collaborate with customer servicing teams to ensure that they have the necessary tools and documentation to service callers.
• Collaborate with product managers, UX teams, and content strategist to ensure that servicing email, SMS, and content management system requirements are clearly captured and effectively delivered.
• Collaborate with platforms and engineering teams to help translate business requirements to technical build
• Partner with regional stakeholders, marketing, data privacy, legal, etc. to determine appropriate content ownership, authoring, and change control.
All About You
• Prior experience in digital product management, digital marketing or related functions.
• Experience with or knowledge of customer service tools, content management platforms and email/SMS platforms is a plus.
• Strong business acumen, detail orientation and agile mindset
• Relationship building and cross-functional collaboration skills with a strong focus on working across business, UX, research, and technology teams.
• Excellent verbal and written communication. Comfortable presenting, influencing and negotiating at senior management level, able to shift gears for audiences from different business disciplines of varying technical ability.
• Strong leadership skills with experience in directly and indirectly managing teams across a global organizational structure. Knows how to influence without authority.
• Strong integrity and work ethic, holding self and others to high standards, able to work autonomously and as part of a team, fostering a positive team culture in line with Mastercard values of trust, partnership, agility and initiative.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.