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Director of Brand and Experience
Quicken Loans
Detroit, MI, United States
Job Details - this job has expired, please see similar jobs below
What You'll Do/Need
The Director of Brand and Experience is the heartbeat driving Xenith's efforts in customer experience and brand, ranging from creative vision and development to digital touchpoints to event creation and packaging.
Primary Responsibilities
• Think big and outside the "norms" of tradition – we are not here to accomplish small things
• Collaborate closely with product and sales team leaders on initiatives that strengthen the Xenith brand and propel its sales/revenue
• Understand Xenith’s financial and operational goals/objectives, and work with team members to accomplish them
• Dream up and communicate new ideas, initiatives and programs that accomplish Xenith’s goals and objectives
• Ensure that all Xenith work is on brand: targeting the right audience, strategically sound, beautifully designed, well-written and solves for each problem/opportunity
• Lead, nurture and develop team personnel to create great work individually, with their team and with other Xenith teams
• Create an environment and work situations in which the brand and experience team can:
◦ Be individually happy and fulfilled
◦ Collaborate to create on-brand strategy, copy and design that solves project problems/opportunities
◦ Feel encouragement toward professional growth
◦ Operate at or near full capacity at all times
• Present and advocate for Xenith’s brand work as an expert in both our work and our audiences’ unique needs, pains and priorities
• Seek out and curate customer insights to enhance our growth strategy
Additional Responsibilities
• Set creative vision for projects and initiatives
• Be forward-thinking in our creative work, empowering teammates to explore new and next steps for our brand
• Participate in project internal reviews
• Participate in and/or lead internal meetings and brainstorms
• Give direction to creatives and producers, improving their work and contributing to their professional growth
• Capture and respond to feedback in a way that values others and shows that their input is respected
• Represent and communicate creative expertise for Xenith
• Stay knowledgeable and informed in branding and marketing trends and strategies
• Follow or establish Xenith processes to deliver work on time and on budget
• Participate in and contribute to the work of Xenith’s senior leadership team
What You'll Get
• Excellent benefits package that includes a 401(k) match, dental and vision insurance, and much more
• Opportunities to participate in professional development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
• Other incentives, contests and rewards, including chances to win trips, event tickets, cash prizes and more
Xenith is an equal opportunity employer.