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Claims Supervisor
Freedom Mortgage
San Dimas, CA, United States
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The USDA/Conventional Claims Supervisor is responsible for the coordinating, monitoring, and management of completion on all USDA, Conventional and PMI claims. This includes ensuring that Claim Specialists completes these functions within the required timeframes per the departmental policies and procedures. In addition, all USDA, PMI and GSE claims are completed both accurately and timely and in accordance with investor/insurer guidelines from the appropriate disposition action through final claim settlement.
Essential Job Functions:
• Facilitate weekly/bi-weekly meetings with staff and provide training, coaching and counseling to claims staff.
• Utilize exception and control reports to identify backlogs and ensure work is completed timely and accurately.
• Ensure daily/weekly follow-up on all outstanding claim proceeds as well as any suspended claims.
• Keep up to date on all claims servicing requirements and revisions.
• Keep Manager/VP informed of all trends and problems including, but not limited to claim denials/curtailments avoidable losses, and compliance problems that will create an “out of compliance” condition or expose Freedom to any risk of exposure or liability.
• Complete and conduct performance reviews, monitor individual staff performance and work in conjunction with the Human Resources department to resolve performance issues.
• Ensure all monthly investor, insurer and other required reporting is completed timely and accurately.
• Communicates any trends and/or problems with recommended solutions to department management.
• Ability to handle advanced Excel and PowerPoint requirements for the Supervisors area of responsibility.
Other Related Duties:
• Perform other related duties as assigned.
Supervisory Responsibilities:
Manages staff and carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.