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Escrow Processor
Freedom Mortgage
San Dimas, CA, United States
Job Details - this job has expired, please see similar jobs below
Perform assigned functions within Escrow Administration in a timely and accurate manner, while ensuring compliance with all state, federal and investor guidelines. Duties may include, but are not limited to, activities associated with escrow analysis and real estate tax, hazard insurance, flood insurance and mortgage insurance premium processing. In addition, incumbent is expected to assist with escalated matters, handle questions/issues of a complex nature and provide support where required as volumes and needs dictate.
Essential Job Functions:
• Interact with outsourcing vendors for information and account updates relative to real estate tax processing, insurance tracking and hazard loss claims.
• Set-up payee headers; reconcile disbursements and escrow refunds.
• Assist with vendor issues, such as pulling legal descriptions, loading flood determinations, etc.
• Assist in responding to audits, procuring documents, with department mailings and other clerical duties.
• Handle/process checks and wires, stop payments, return checks and refunds.
• Handle escalated research and customer care issues
• Assist team lead with training of new hires and serve as a mentor for new escrow processors as they gain experience with designated activities/functions
• Address questions of a complex nature/assist escrow processor with responses to same
• Coordinate escrow analysis out of compliance reviews.
• Perform quality control testing of escrow analysis and PMI billing report.
• Correct and analyze PMI DI exceptions.
• Administer the PMI/MIP removal process to ensure that coverage is removed in accordance with applicable investor and regulatory requirements.
• Research items related to tax penalties, tax and insurance matters, loss draft claims and/or escalated client issues.
• Perform various functions on mortgage servicing system, including but not limited to, review/clear assigned tasks within required timeframes; document required notations; monitor vendor tasks and responses.
• Monitor/respond to email inquiries.
• Coordinate department audit requests.
• Advise supervisor/manager of status of work, unresolved escalated items and/or potential risk/exposure issues