This job has expired, please see additional jobs below
VP, Director of Sales & Service
Banc of California
Santa Ana, CA, United States
Job Details - this job has expired, please see similar jobs below
Description
Since 1941, Banc of California (NYSE:BANC) has empowered California’s diverse private businesses, entrepreneurs and communities, provided full service banking and lending, and partnered with businesses, families and employees to achieve their dreams.
Today, we are large enough to meet our clients’ banking needs, yet small enough to care and serve them well. Banc of California’s strong balance sheet, deep community roots and commitment to lasting and meaningful relationships are the foundation for its long record of success.
JOB SUMMARY:
Responsible for Sales & Service culture for the Community Bank, as well as all Retail Product Development. Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. In cooperation with EVP and SVP of Community banking develops the channel’s Customer Service Strategy. This is to include assessment of current program and recommendation of future strategy, along with KPI development, analysis and reporting.
2. Responsible for interacting(collaborating) with Banc of California Marketing regarding all forms of Community Banking marketing and advertising- including TV, radio, web, outdoor, print, direct mail, and branch collateral.
3. Responsible for new retail product development including regular analysis of all current products.
4. Identifies and implements community growth deposit strategies and plans events to support sales. Supports EVP and SVP on initiatives and ROI tracking.
5. Reviews sales tracking reports for analysis, trending, etc.
6. Strategic planning and development of the lead generation for community banking. This includes contract negotiations and relationship management of key vendors providing opportunities for lead generation and calling lists.
7. VP, Director of Sales and Service for Community Banking will engage with various chamber and community relationships, help drive the Community Channel to be engaged or involved in community business programs, and track Community Bank CRA hours.
8. Participates in community affairs and events to increase the Bank's visibility and to enhance and nurture new and existing business opportunities.
9. Participate and represent Community Banking in the new Banc of California foundation including .
10. Donations in our core communities.
11. Charity allocations in our core communities and footprint.
12. Lead the employee volunteering efforts for product promotions and campaigns at on site events for the Community Banking Division.
13. Answers direct, telephonic or email questions from clients and staff regarding sponsorship assets and benefits within the Community Banking Division.
14. Assist EVP and SVP in various strategic presentations to executive management and boards as needed.
15. Perform branch visits regularly in an effort to observe and collect data relevant to sales and service practices and behaviors, along with developing KPI metrics to measure and report on to EVP, Community Bank.
16. Develop and present a quarterly campaign strategy. To include robust outbound business relationship acquisition initiatives.
17. Develop and lead CRA activities for Community Banking (i.e. financial literary & volunteer activities.)
18. Consistently applies decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
19. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
20. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
21. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
22. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
23. Performs other duties and projects as assigned.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.
Qualifications
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
• Advanced experience, knowledge and training in progressively responsible bank administration, management and supervisory activities.
• Intermediate experience, knowledge and training in all operational and lending activities and terminology.
• Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
• Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for 10 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
• Some knowledge of human resource and labor laws and policies.
• Intermediate skills in computer terminal and personal computer operation; intermediate typing skills to meet production needs of the position.
• Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
• Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with no supervision while performing duties.
• Ability to lift and carry a minimum of 25 pounds
EDUCATION, EXPERIENCE AND/OR LICENSES:
• Bachelor’s degree from an accredited college or university; or 2+ years of experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and supervisory skills. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.