This job has expired, please see additional jobs below
Manager, System Support
Jones Lang LaSalle
Palo Alto, CA, United States
Job Details - this job has expired, please see similar jobs below
Manager, System Support
Palo Alto
What this job involves:
Provide technical expertise and document management oversight for systems used in in the day to day activities of the specific account. Comprehensive understanding of how complex systems are operated and maintained. Ensure all documentation is accurate and suitable to maintain strict quality control. Serve as Subject Matter Expert, (SME) for all proposed engineering and process related changes.
Areas of Responsibility
Data Systems
• In collaboration with others, develop, implement and maintain data systems necessary for account operations and functional team support with statistical efficiency and data quality/ integrity.
• Responsible for executing within integrated CRM and CMMS environment, as well as other account data platforms.
Reporting
• Monthly, run and post standard data reports to an internal file sharing site
• Provide routine and ad hoc reports with the development of graphical information and presentations providing clear and concise data interpretation in a compelling manner.
Training
• Create process documentation providing training on system functionality and orientation.
• Participate in on/off-site training opportunities.
Client Support
• Adhere to business unit specified client driven standards ensuring Customer Satisfaction.
• Support and drive account based process consistency where installed to help ensure adherence to account deliverables, maximize process efficiency, and continually deliver exceptional client service.
• Other account support duties as assigned.
Sound like you? Before you apply it’s worth knowing what we are looking for:
Skills and Knowledge
• Understanding of CRM/CMMS/Other Systems/Data Platforms
• Proficient in Microsoft Office applications (World, Excel, Access and Power Point).
• Experience with database configurations and reporting systems.
• Experience in reporting and administration of IWMS/CAFM tools, such as Manhattan/Centerstone, FM Systems, Tririga, Archibus, or similar; advanced MS Excel ability; AutoCAD; MS Reporting Services or similar. Programming skills/languages are NOT required.
• Ability to multitask while focusing on project(s) deadlines.
• Ability to read and interpret XML, HTML, and SQL.
• Ability to identify, analyze, and interpret trends or patterns in complex data sets.
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!
#LI
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com