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Implementation Specialist
Kemper Corporation
Dallas, TX, United States
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Description
Position Summary:
This position reports to the Leader of Implementation function within Kemper Benefits. The best performers in this position have the ability to be effectively influence leaders and partner across departments to achieve results. They are able to multi-task and prioritize in a fast-paced dynamic environment to ensure established project deliverable are met.
Position Responsibilities:
• Adhere to or improve existing implementation strategy to support all Kemper Benefits lines of business and varying case sizes. Establish departmental goals and objectives that are consistent with corporate goals and objectives.
• Monitor and Control Project Work: Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify variances, perform required corrective actions, and communicate to all stakeholders.
• Removes roadblocks preventing delivery of superior customer experience throughout the implementation process. Monitors implementation progress across regions reallocating resources as necessary to consistently meet service levels.
• Champions the need for a consistent, high quality customer experience across product lines. Continuously seeks a better way to deliver services to internal and external customers. Conducts post-implementation reviews to identify improvement opportunities.
• Leverages technology to reduce implementation duration, eliminate implementation errors, and reduce the level of effort required to implement new cases.
• Builds strong partnership and alliances throughout the organization understanding functional challenges and breaking down barriers to transform the implementation process.
• Collaborates with Sales/Distribution to present Kemper Benefits capabilities to prospective clients in pre-sale, sales, and finalist meetings. Hold team members accountable cross-departmentally to ensure all goals and deadlines are met.
• Becomes Subject Matter Expert (SME) of all Kemper Benefits products, applicable processes, and internal capabilities. Maintains an awareness of competitor capabilities to incorporate best practices into Kemper Benefits..
Position Qualifications:
• A bachelor’s degree and 5+ years of Employer benefit experience or equivalent business experience with 5+ years of Group implementation experience is required
• Minimum of 3-5 years prior management experience developing high performing teams
• PMI, PMP certification or equivalent project management experience and willingness to obtain PMP certification is a plus
• Employee Benefits group insurance knowledge, including product, pricing fundamentals and administration is plus
• Knowledge and understanding of implementation and enrollment methodologies is a plus
• Must be a critical thinker who can work through and understand the details to arrive at solutions
• Strong problem-solving and project management skills
• Demonstrated success in leading major change and transformation initiatives is a plus
• Strong collaboration and relationship building skills; demonstrated organizational savvy
• Strong oral, written communication and organizational skills in addition to strong problem-solving techniques and customer service skills
• Well organized, with a high degree of initiative and endurance in order to prioritize, multi-task, maintain flexibility and ultimately to meet and exceed deadlines in fast-paced, changing environment
• Demonstrated ability to influence and work effectively and collaboratively within a high matrix organization and with employees at all levels
• Knowledge and understanding of internal systems with the ability to make strategic suggestions for process improvement
• Ability to successfully handle several tasks simultaneously while meeting tight deadlines
• Comfortable working across boundaries and at all levels of the organization
• Ability to work effectively with MS Office suite, Salesforce.com, and similar technologies
• Up to 20% travel may be necessary
Our employees enjoy great benefits:
• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Protect what you love with discounts on home and auto insurance products.
• Get employee discounts for shopping, dining and travel through Kemper Perks.
Kemper at a glance
With $11 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in auto, home, life, health and valuables insurance products for individuals, families and businesses.
Kemper’s underwriting companies* are rated A- (Excellent) and Infinity Property & Casualty is rated A (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper companies service seven million policies and rank among the top 25 personal lines property and casualty writers and the 2016 Ward’s 50 Top Performers list of life insurance companies.
*Alliance United Insurance Company is not rated.
We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V
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