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Sales Consultant
Mutual of Omaha
Waverly, NE, United States
Job Details - this job has expired, please see similar jobs below
Supports Sales & Solutions Center (SSC) customers. Receives inbound calls from policyholders, prospects, customers and business partners. Responsibilities include soliciting new and add-on business, conserving current business and generating leads with established customers through direct telephone contact, written and electronic communication. May handle more complex/sensitive service activities on existing Individual Financial Services (IFS) business, products and services.
Essential Job Functions:
• Receives incoming calls from prospects inquiring about Mutual of Omaha's products. Remains abreast of policy provisions, rates, and Direct to Consumer marketing campaigns. Encourages prospects to submit applications or close the sale over the phone when appropriate.
• Receives incoming calls from existing customers. Efficiently uses multiple on-line resources to answer customer questions and resolve issues, striving for first call resolution. Efficiently and accurately documents customer requests.
• Initiates, inquires, identifies and sends appropriate materials to meet the callers' insurance needs; promotes features and benefits of additional Individual Financial Services products and services during calls; and cross-sells. Complete close over the phone applications as appropriate. Refer leads to SSC Agents or Agency Sales when appropriate.
• Proactively conserves policies that are in danger of lapse or cancellation.
• Makes outgoing calls to customers or prospects to market additional coverage; makes outgoing calls to service or conserve existing business as appropriate.
• Confidentially handles all policy owner and prospect information. Ensures company compliance standards are met by acquiring and maintaining appropriate insurance licenses and appointments.
• Provides peer mentoring to entry level reps to include on the job training and coaching.
• Assists with SSC special projects as assigned.
• This position is in a fast-paced, high volume environment with set production goals.
• This position requires sitting over 66% of the time.
• This position requires Visual Acuity at 20 inches (or less) over 66% of the time.
Minimum Qualifications:
• Must have or be able to obtain and maintain appropriate insurance licenses in life, health and accident.
• Excellent customer interaction skills in a sales or service environment.
• In depth understanding of insurance products descriptions and policy language; ability to effectively market such products.
• Strong communication and human relations skills.
• Excellent problem solving, time management and service skills.
• Ability to operate a computer in a multi-tasking environment. Personal computer skills, including working knowledge of various software packages, and excellent typing (25 wpm+), spelling, and grammar skills.
• Flexible to work various hours/schedules as business needs dictate.
• Ability to maintain regular and predictable attendance in adherence to department and company attendance expectations.
Preferred Qualifications:
• Proven customer interaction skills in the SSC department.
• Proven ability to consistently exceed monthly performance targets.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST
Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran
To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.