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Executive Assistant
First American
Santa Ana, CA, United States
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Provides administrative support to a department, management team, and/or executive. Acts as focal point for department and company policy information. Screens calls, schedules appointments, maintains calendars, makes travel arrangements, responds to requests for information on a wide range of topics, and prepares reports. Assignments often involve work of a confidential nature and require knowledge of practices and procedures of the function, company products, policies and programs. Operates general office equipment such as personal computer, typewriter, copier, calculator, fax or other office machines.
Essential Functions
• Performs advanced, diversified and confidential administrative duties requiring broad and comprehensive experience, skill and knowledge of organization policies and practices.
• Often involved in issues of a confidential and/or sensitive nature.
• Prepares, creates and maintains reports, presentations, etc.
• Composes and may initiate routine correspondence and memoranda
• Tactfully screens telephone calls and visitors, and resolves routine and complex inquiries
• May screen and respond to e-mail inquiries, resolving routine and complex inquiries
• Schedules and maintains calendar of appointments, conference calls, meetings and travel itineraries, coordinates related arrangements, gathers information, and negotiates complex scheduling issues.
• May prepare and distribute meeting notes and action items, tracking completion of tasks for a broad area, reporting complex issues to manager, following up on routine issues.
• Prepares information and tracks status for manager for a wide range of items such as resumes, documenting notes, typing reports, checking customer account status, reviewing files, HR record changes, opening letters, etc.
• Perform research for a wide range of issues and subjects as requested.
• Coordinates departmental/functional administrative activities such as:
• Participating in the interviewing process and providing input to management on temporary personnel and/or administrative new hire candidates.
• Meeting and event coordination – coordinating schedules and activities with other departments, finding location (on or offsite), making lunch arrangements, gathering materials, recommending and tracking budgets, communicating information/schedule to those attending, etc.
• Office Management duties such as communicating and following up on facilities issues; supply ordering, maintaining and distributing org charts, coordinating candidate/new hire processes.
Knowledge and Skills/Technology Used
• Strong working knowledge of several office software packages which include word processing, spreadsheets, databases, graphics and desktop publishing applications.
• Strong organizational skills with the ability to multi-task.
• Must be able to maintain professionalism and a positive attitude at all times.
Typical Education
• AA required (or equivalent experience); BS/BA preferred.
Typical Range of Experience
• 7+ years prior related experience supporting multiple Executives.
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.