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Channel Leader
Hub International Ltd
Grand Rapids, MI, United States
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Responsible for the overall vision and growth of the commercial lines department for HUB Midwest East. This individual takes responsibility for establishing an effective leadership team to drive organizational growth through both new sales and strong customer retention. The individual will make strategic & financial decisions to deliver consistent sustainable growth in top line revenue, bottom line profitability, customer satisfaction, and employee engagement.
JOB DUTIES
• Meets Operational standards outlined by HUB-MWE and Hub Corporate
• Maintains a healthy and effective Commercial Leadership Team and conducts weekly L10 meetings, quarterly rock setting, and annual planning sessions
• Manages sales support employees(AE’s, AM’s, AAM’s, Shared Client Resources) and functions within the departments
• Champions communication of goals, vision, and procedures developed by the leadership teams within the commercial channel
• Works with the Director of Employee Benefits Operations and Director of Personal Lines Operations to insure consistency and maximize multi-business unit success and cross sell.
• Actively communicates with or visits prominent P&C clients on a planned periodic basis to determine level of satisfaction and/or any additional service needs
• Responsible for culture alignment with region within channel.
• Facilitation and accountability for the Critical Path Process to ensure compliance with the “HUB-way” standards and reports monthly to COO and CMO where we stand to goal.
• Creates and directs a consistent workflow for new and renewal retention, works with the ORM and Commercial Leadership Team created and develop regular reporting of key metrics and performance measures.
• Works with Accounting, Human Resources, and others to manage employees and implement regional projects and directives
• Develops best practices for leveraging standard technology platform and tools such as EPIC, Zywave, RMIS and others
• Facilitate training employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards
• Reviews employees workload and makes recommendations for hiring or consolidation of workloads or staffing when necessary
• Conducts annual performance reviews for all direct reports and assists in annual budgeting and ongoing operational expense monitoring for all locations/departments.
• Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
• Coordinates time off within departments to ensure service level and appropriate reporting of time off
• Assures client service standards are being met
• Carrier Liaison - manages and maintains carrier relationships in conjunction with the CMO
REQUIRED EXPERIENCE:
• At least 5 to 10 years of experience and demonstrated proficiency in an insurance Account Management role in required lines. Brokerage experience is preferred.
• Excellent oral and written English communications skills.
• Superior customer service and problem solving skills.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Ability to work in a team environment.
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.
• Experience working with large group applicable employers and self-funding
• Some supervisory, project leader, or team leader experience preferred.