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Retail Personal Banker
Comerica
Houston, TX, United States
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Job Description
Retail Personal Banker
The Retail Personal Banker is responsible for contributing to the overall success of a Retail Banking Center by meeting or exceeding sales goals, achieving prescribed customer service levels and executing operational objectives. This position's work schedule involves evenings and occasional Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds.
Position Competencies
Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and have the ability to develop peer relationships and possess perseverance.
Position Responsibilities:
Marketing Activities:
• Executes the proactive marketing activities for the attraction, retention and expansion of customers for banking center, district, region, and national impact as directed by Banking Center Manager, District Manager and/or Regional Director.
◦ Completes assigned Daily Planning activities. Ability to effectively manage a call list: preparing, scripting, dialing & setting the appointment; with multiple planned outreach points - phone, email, drop in.
◦ Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., advanced knowledge of mobile apps & digital marketing with proficient use of technology to demonstrate products and services, and follows-up on a timely basis.
◦ Participates in the acquisition of consumer and business clients through the effective use of targeted leads, self- sourcing new business, managing referral source relationships.
◦ Supports Portfolio Management efforts to retain, expand and increase the number of portfolio customers in the Banking Center.
◦ Impact the revenue growth of the Banking Center.
◦ Act as a district champion or leader in various initiatives, projects, pilots.
◦ Represent Comerica at community events, building centers of influence, referral sources, networks.
Operational Risk:
• Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures.
• Ensure compliance and completion of necessary compliance related training.
• Impacts the operational and risk activities and related results for the RPB role when opening accounts, loans and serving customers.
• Adhere to all Banking Center Risk Assessment and Compliance standards
• Control losses by following policies and procedures.
• Utilizes approval authority within guidelines, including approving CSR Transactions.
Customer Experience Management:
• Able to assess needs and add value to customers and prospects.
• Educate and fulfill customer requests, routine and complex.
• Resolve customer complaints.
• Maintain and add value to deepen existing relationships.
• Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.
• Ability to command and present to an audience of ten or more participants/attendees (seminar environment) from district, region, and national impact as directed by Regional Director
• Excels at impacting the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
Partnership:
• Impact the efforts that support Banking Center Collaboration
• Develop a relationship with the partner to support business development
Identify opportunities to add value to customers by introducing them to partners.
Relocation
No relocation assistance is provided for this position.
Travel
Travel is not required of this position.
Qualifications
• Associates Degree from an accredited college OR 60 college credits and 1 year of Customer Service experience ORHigh School Diploma/GED and 3 years of Customer Service experience
• 1 year of Retail or Financial sales experience OR 1 year of Consumer/Business sales development experience
• 1 year of experience utilizing Microsoft Office Products
As a part of our review and selection process, you may be invited to complete a Video Interview for further consideration.
About Comerica
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Upon offer, Comerica conducts a comprehensive background check, fingerprint check and a drug test.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.