This job has expired, please see additional jobs below
Supervisor
Erie Indemnity Company
Erie, PA, United States
Job Details - this job has expired, please see similar jobs below
Position Summary
Closely supervises the work of individual contributors. Accountable for overall performance of a team that is part of a main function, including responsibility a mature IT applications.
Call Center leadership experience is preferred.
Duties and Responsibilities
Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
Coordinates the daily activities of business or technical support or production team. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
Manages relationships with multiple audiences including business and IT partners up to the manager-level. Could manage vendor relationships.
Ensures teams' output meets quality and service level standards set by division and corporate leadership.
Keeps abreast of emerging trends, disciplines and technologies. Provides input into the functional strategy.
Manages to a budget. Provides minimal input into overall divisional budget. Continually monitors expenses throughout the year and revises expectations as needed.
Competencies
Ability To Learn And Follow Procedures
Ability to Manage Complexity
Business Acumen
Decision Making
Developing And Maintaining Relationships
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Leadership Skills
Planning And Organizing
Problem Analysis
Service Orientation
Stress Tolerance
Time Management
Qualifications
Bachelor's degree in a related field, or four year related experience required. Advanced degree preferred. Prior supervisory or leadership experience required. In-depth knowledge of related IT disciplines required. Five years experience in related IT function or five years business experience and successful completion of ERIE's IT Leader Program required. Proficiency with word processing, spreadsheet and database software required. Completion of relevant designations or training preferred.
Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Rarely
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Occasional (<20%)
Climbing; Rarely