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Managing Director, Personal and Business Technology
BMO Financial Group
Chicago, IL, United States
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Description
The Managing Director & Lead Technology Officer (LTO) – U.S. Personal and Business Banking Technology is responsible for the overall management of a development portfolio and input into the U.S. P&C Multi-Year plan reporting into the U.S. P&C CIO and U.S. CIO. The incumbent in the role also leads the horizontal functions related to software development for U.S. P&C Technology.
This Personal and Business Banking Technology LTO role will cover all aspects from strategic planning to project delivery and support application services for U.S. Personal and Business Banking. The incumbent manages multiple development groups (direct groups that report to this role and indirect groups within the Bank and external suppliers) that are accountable for on-time, on-budget delivery of quality solutions which includes analysis, design, development, implementation, and support of applications to ensure and/or maintain alignment with IT strategies from multiple groups within Personal Banking line of businesses, and adhering to bank technology standards.
The Managing Director is responsible for the following Lines of Business within U.S. Personal Banking – Products (Deposits and Lending), Credit Cards, Sales and Service, Regulatory, and Indirect Lending.
This role leads the charge of transforming the internal software development practices for U.S. P&C technology team and is the horizontal lead to manage the evolution of maturity of levels in DevOps, Agile, Change Management, Release management, Incident management and evolving the disciplines of business analysis.
KEY ACCOUNTABILITY AREAS:
1. Lead Retail/Personal banking technology strategy – Drive multiple year strategies with the business integrating various aspects of Personal Banking business – Products, Segments, Channels, Risk and Product Operations
2. Delivery software for a complex portfolio that is architecturally significant and transformational in nature
3. Drive core modernization strategy
4. Build the right skillset for software development organization through talent management
5. Manage vendors, contracts, and align vendor delivery to BMO objectives
6. This role will responsible for bringing various teams like Channels, Enterprise Risk, Product Operations, together to deliver on a very complex portfolio
7. Take on horizontal responsibility for P&C U.S. technology for evolving, maturing and operationalizing development processes including Change Management, Release management, incident management and business analysis discipline.
8. Take on horizontal responsibility for setting up processes to leverage Global Resources into the resource model.
9. Take the horizontal responsibility of leading the adoption of Agile and DevOps for P&C U.S.. This includes working with Enterprise DevOps group and bringing some of those processes to be adopted within the U.S. P&C team. Manage the change related to this with the U.S. P&C team.
SPECIFIC ACCOUNTABILITIES
Business Delivery & Operational Effectiveness – 50%
• Identifies opportunities and provides recommendations to senior management, executives and clients. This may involve creating a common framework or introducing new technologies, which ultimately contributes to improved efficiency, cost reduction, application stability, accessibility, etc.
• Oversees the completion of project deliverables by providing appropriate approvals, guidance, and resources for the development teams. This helps ensure optimal quality of the applications while delivering a solution that is aligned with the business strategy.
• Provides solutions to complex technical issues to ensure the optimal solution is recommended to the CIO and clients and communicates complex technical strategies and design to senior management, executives, and clients to gain their support and/or approval of the recommended approach.
• Reviews, approves, and provides technical expert guidance on the Operational Vision (or business case) and application architecture, as prepared by the Senior Business Consultant and/or Senior Business Technology Specialist and / or Enterprise Architect and/or Senior Technology officer, to ensure that they are aligned with Enterprise standards and that they are appropriate in satisfying the technical strategy and design for the clients.
• Prioritizes and optimizes development teams activities for multiple initiatives of varying complexity in order to meet client demands and priorities while maintaining defined Service Level Agreements (SLAs) and technical stewardship over platform applications.
• Creates proper planning process (e.g., development of a pandemic plan and development of a Business Continuity Plan) to ensure performance, availability, and problem recovery of platform applications in achieving the agreed Service Level Agreements (SLAs).
• Reviews and approves the selection of development, testing, and implementation tools, as determined from the collaboration between the Application Software Development staff and the three relevant development support groups, Development Technology Services [DTS] or Development Support, Infrastructure group, and Enterprise Architecture, and evaluates the selection from a financial and productivity perspective in order to provide final approval of the tool selection
• Liaises with third party vendors on contract negotiations and understands and validates the vendor technical architectures to ensure they are aligned with the Enterprise standards or, at minimum, are well understood by employees and have the necessary approvals from governing bodies within the Enterprise.
• Provides project governance, and interacts and collaborates with team members and other departments when appropriate, to define accountabilities, communicate the status of work items, and discuss barriers to the delivery of work.
• Owns the creating, managing, and overseeing the investment plan and manages financials to ensure that they fall within the approved fiscal year plan.
• Provides managerial leadership to managers, and staff, which includes structuring development teams, holding regular two-way meetings, setting context, building staff development plans, providing feedback on performance evaluations, mentoring, and coaching, in order to create and maintain high-performing teams and drive strong employee engagement.
Strategic Leadership 20%
• Establishes a framework for line of business technology strategy, focusing on technology capabilities vis-à-vis peer and competitor banks, organizational direction and strategy, and cost competitiveness.
• Partners with solution managers and business manager for strategic decision-making, including solution selection, initiative selection and planning, and roadmap definition; takes an ownership role when these items cross lines of business and solutions.
• Engages with strategy leaders from other CIO areas to identify best practice and ensure consistency where appropriate.
• Creates delivery strategy for programs and initiatives that cross lines of business.
• Promotes the development and implementation of standardized processes, tools, and methodologies across the organization, particularly for program/project delivery and the technology strategy.
• Leads cross-functional and strategic initiatives where required.
• Translates technology trends and future requirements into an integrated U.S. P&C Technology strategy to meet evolving business requirements and create a competitive advantage.
• Performs regular reviews on the overall U.S. P&C Technology strategic direction and priorities, analyzing the ability to deliver on strategic goals and making recommendations for changes as required.
• Supports the U.S. P&C CIO in establishing mechanisms to track and report on progress and identify impediments to strategy implementation.
• Reviews and recommends approval of U.S. P&C Technology’s strategic plans for compliance with overall Technology’s strategic direction.
• Represents the Bank on external committees as required to provide input into policy development.
Change Management & Innovation 10%
• Acts as a change agent, influencing business partners to support and implement appropriate methodologies in critical process/program improvement initiatives.
• Leads change in support of a high performance culture by successfully embedding process improvement methodologies as a way of doing business.
• Serves as the lead change agent within P&C U.S. Technology by driving the required cultural transformation and the adoption of successful process improvement practices and by identifying barriers to success within the business and across vertical groups and facilitating resolution as appropriate.
• Facilitates impacts of change within the business or division ensuring the units understand business strategy that is driving the change for improvements.
• Directs the design of new processes, implementation plans and/or change management plans as appropriate to support recommended business process/program improvements.
Vendor Management 10%
• Responsible for managing, in partnership with designated supplier relationship managers, contract and relationship matters of large and more complex nature that relate to contracted and outsourced services. Focus of vendor management engagement is to maximize the quality of service delivered and the fulfillment of the services contracted.
Risk Management 10%
• Within the mandate of this role and BMO’s three lines of defense model, ensure business decisions and activities fall within the risk appetite of the Bank, and that internal controls are in place and functioning effectively to support management decision-making that protects our assets and adheres to applicable corporate policies, operating directives, laws and regulations (including risk, compliance, and AML).
Qualifications
• Experience with Financial Services Technology
• Business degree with 15+ years of technical/consulting or related experience, MBA preferred
• Expert analytical, critical and conceptual thinking skills
• Experience in delivering complex transformational technology projects ($20+ million)
• Experience in using various leading edge disciplines like Agile and DevOps
• Have a broad background in understanding various disciplines within Release management, Change Management, incident Management, etc
• Broad back ground in various aspects of technology stack including network, storage, infrastructure, engineering, etc.
• Seasoned level of knowledge of the technology business, change management, project management, financial planning
• Expert leadership/people management and communication skills in broad, complex and diverse business areas
• Expert ability to meet deadlines, manage costs, impact and influence business outcomes, handle multiple priorities, build relationships at both the team and executive levels
• Exceptional problem-solving skills
• Proven ability to manage outcomes through management and influence of multiple stakeholders at the most senior levels within the organization and across multiple vertical groups
• Proven record of initiative-taking in matters of strategic importance to the organization
• Demonstrated thought leadership and ability to generate change that clearly contributes to business success
• Ability to provide long-term strategic guidance to one or more major technical, business or support units
• Proven track record of success in managing simultaneous multiple, diverse and complex initiatives.
• Possesses extensive practical experience in application development and/or client solution delivery in order to understand and verify technical designs
• Demonstrates expert knowledge of design and analysis methodology and application development processes from both an industry and BMO perspective
• Exhibits expert understanding of the Software Development Life Cycle (SDLC), Quality Assurance requirements, and software development control and release procedures
• Demonstrates expert understanding of emerging technologies and industry directions
• Strong Financial, Risk, & Vendor Management skills; and Vendor Negotiation skills
We’re here to help
At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.