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Collections Specialist
Fiserv
Amherst, NY, United States
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Job Title
Collections Specialist
Job Summary:
As a Collections Specialist, you will work in a fast-paced, professional, and customer service oriented call center environment. You will be responsible for an inbound and outbound queue, performing soft collections activity on past due monthly automotive contract payments for various clients of Fiserv Lending Solutions. You will guide customers through the early stage collections process toward desired outcomes as defined by client objectives. As a member of the collections team, you will help us to deliver world class customer service for our clients.
Required Qualifications:
• HS Diploma or GED
• Minimum one (1) year collections experience in a call center environment
• Intermediate proficiency with MS Office software
• Independently take the initiative to drive change in the organization
• Ability to identify and create process improvements that impact the organization’s revenue
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality.
Preferred Qualifications:
• Associates degree in a business related field
• Prior experience in auto collections
** Pre-employment background, credit, and drug screen required for external candidates.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.