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Communication Center Agent
Benchmark
Westlake, TX, United States
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Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
$12 per hour. This position is full time. You should have flexible availability for the shift times of 7:00am - 3:30pm and 3:00pm - 11:30pm. You should be available to work some weekends as needed with rotating days off.
The Communication Center Agent is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image.
Job Description:
QUALIFICATIONS:
• High school graduate or equivalent.
• Ability to communicate effectively.
• Ability to work well with guests to resolve complaints in a positive manner.
• Typing skills of 30 words per minute.
• Call Center experience preferred.
• Ability to use radio communications and remain calm in emergency situations.
ESSENTIAL FUNCTIONS:
• Answer and process all incoming/outgoing guest and in-house calls.
• Check bulletin board and log books for all pertinent information.
• Forward messages and faxes as needed to guests and various departments.
• Responsible for HOTSOS communications between security, engineering, Housekeeping, Conference Services, ERT and MOD in emergency and non-emergency situation
WHAT WE ARE:
• 800 room private hotel and conference center.
• Located in Westlake, Texas near Keller and Roanoke.
WHY WORK FOR US:
• Awesome Employee Events
• Paid Time Off
• Free Meals
• Medical Benefits & other Great Perks