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Receptionist / Escrow Assistant
First American
San Jose, CA, United States
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Provide support to Commercial Escrow department by assisting with customer service and administrative duties related to escrow closings. Primarily same job description as Residential, except escrow process is managed for large Commercial transactions
Essential Functions
• Assists with real estate escrow transactions by gathering, checking, and preparing documents; maintaining accounts; setting-up appointments.
• Operates PBX or multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.
• Opens orders, inputs closing statements from a worksheet prepared by Escrow Officer
• Prepares documents for closing and handles the complete disbursement and follow up of all escrow transactions
• Communicates requirements and other information to clients including Title exceptions
• Interprets earnest money agreements as they relate to closing and prepare all documents require for transactions
• Supports Commercial escrow needs.
Knowledge and Skills/Technology Used
• Strong customer service orientation
• Detail orientation
• Excellent verbal communication
• Problem solving skills
• Strong organizational skills
Typical Education
• High School diploma or equivalent required
• AA or BA strongly preferred
Typical Range of Experience
• 1-2 years experience as an Escrow Asst I or experience in a related real estate or title field.
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.