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Senior Operations Processor
American International Group
Brentwood, TN, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
Job Description:
1. Process routine to complex ABC transactions (bank draft or electronic funds transfer) utilizing AWD, ALIP and/or Vantage.
2. Research and analyze inquiries from the Agent/Broker or account holder regarding ABC transactions. Handle correspondence and telephone calls. Resolve customer or Agent/Broker concerns.
3. Research transactions. Contact Agent/Broker or customer to obtain missing or verify unclear information.
Job Requirements:
1. High school graduate or equivalent and 2 or more years of job related experience OR specialized education appropriate of the work performed.
2. Proficient oral and written communication skills.
3. Advanced interpersonal skills. Ability to interact with other Customer Service employees as well as internal and external customers in a professional manner.
4. Ability to work at a fast pace and/or handle shifting priorities internally and also externally with customers in a professional manner.
5. Requires excellent attention to detail and advanced organizational skills.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.