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Customer Service / Call Center Representative
American International Group
Brentwood, TN, United States
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Your contribution at AIG:
As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.
• Provide loyalty-building service to customers (policy holders, producers, internal associates and client companies) by answering incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics.
• Provide a single point of contact for responding to case inquires related to status, selected data changes, required forms information and documenting all inquiries and any corresponding action taken.
• Effectively communicate policy information and company procedures to all customer of the firm.
• Answer a high volume of policy holder and producer telephone calls while pro-actively evaluating concerns, requests and problems.
• Perform all transactions necessary to satisfy requests using the multiple computer systems and productivity tools.
• Meet or exceed all performance contact center metrics for the position.
What we are looking for:
• Advanced interpersonal skills. Proven ability to interact successfully with internal/external customers.
• 0-2 years Customer Service or Call Center experience a plus.
• The ability to simultaneously navigate through multiple computer systems.
• Demonstrated excellence in communication skills, both oral and written.
• Demonstrated high energy level and a positive attitude.
• Life insurance industry experience preferred not required.
• Shifts are 7:00 am – 7:00 pm with flexible start times.
• Customer Service / Call Center Training Class to begin on 9/4/18
Benefits:
24 days of paid time off annually (PTO), holiday pay, automatic 3% 401K contribution. Additional 6% company 401K match program (100% vesting from day 1), medical, dental, vision, life insurance and more....
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.