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Operations Specialist
Marsh & McLennan Companies
Columbia, SC, United States
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Description
Marsh & McLennan Companies has an opportunity for an experienced Operations Specialist to join our team. This position is for an established and productive professional individual contributor in Operations Management, who works independently with minimal supervision. This position manages operations for a group, supporting management in operationalizing organizational objectives through the creation of management routines, reporting, and conducting root-cause analysis to identify opportunities, manage change, and drive solutions critical to achieving the business goals (e.g. revenue growth, client satisfaction and retention).
Job Description
• Establishes effective functional programs that meet desired metrics and business expectations that align with the overall business strategy.
• Delivers plans against target deadlines and business objectives and applies project and change management best practices, such as Six Sigma and Lean to all related work.
• Ensures roll-outs and ongoing execution meet quality standards and benefit realization expectations and identifies opportunities for process improvements and shares with the broader community.
• Facilitates the communication of lessons learned as part of implementation efforts, and shares insights within a function or minor region as well as to the broader team of Operations Managers.
• Ensures operational processes are communicated effectively to parties responsible for technical development and implementation.
• Manage data and reporting requests.
• Helps to develop and deliver training and supplemental materials.
Qualifications
Requirements
• College degree desired
• Background in insurance, financial services or business related field a plus
• 5 – 10+ years of experience
• Prior experience with project planning, reporting, and/or client relations ideal
• Location: both in Columbia, SC