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Operations Analyst
Marsh & McLennan Companies
Columbia, SC, United States
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Description
Marsh & McLennan Companies has an opportunity for an experienced Operations Analyst to join our team. This position is for a seasoned professional individual contributor in Operations Management who works independently with minimal supervision. This position manages operations for a group, supporting management in operationalizing organizational objectives through the creation of management routines, reporting, and conducting root-cause analysis to identify opportunities, manage change, and drive solutions critical to achieving the business goals (e.g. revenue growth, client satisfaction and retention).
Job Description:
• Establishes effective functional programs that meet desired metrics and business expectations that align with the overall business strategy.
• Delivers plans against target deadlines and business objectives and applies project and change management best practices, such as Six Sigma and Lean to all related work.
• Ensures roll-outs and ongoing execution meet quality standards and benefit realization expectations and identifies opportunities for process improvements and shares with the broader community.
• Facilitates the communication of lessons learned as part of implementation efforts, and shares insights within a function or minor region as well as to the broader team of Operations Managers.
• Translates business strategies and objectives into business requirements.
• Assists junior staff with training and development
• Ensures operational processes are communicated effectively to paries responsible for technical development and implementation.
• Manage data and reporting requests.
• Define and implement best practices with internal and external clients including continuous review.
• Assist with data analysis to drive process improvements
Qualifications
Requirements:
• Role will be for Operations Analyst
• Background in engineering, ops research, business or related degree
• At least 2 to be senior (ideally all 3)
• PMP certification (desired)
• Six Sigma certification (desired)
• 5 – 10+ years of experience
• Want to include the following skills: business analysis, data gathering and analytics, process flow charting, root cause analysis, process documentation
• Experience with business intelligence tools a plus
• Experience with project-level and management reporting a plus
• Experience in insurance and financial service industries a plus
• Location: At least 2 of 3 in Columbia, SC or 1 of 3 can be in Hoboken, NJ
Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal
Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.