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Operations Processing Manager
American International Group
Amarillo, TX, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
You will manage a team of employees work closely with internal and external customers and other departments.
As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.
• As a great manager you will provide direction, motivate and grow talent, and empower and coach teams toward higher levels of performance.
• Exhibit strong management and leadership skills.
• Manage resources for maximum effectiveness. Develop competent staff to accomplish organization and department objectives.
• Ensure each client interaction provides stellar quality service with established standards.
• Provide operational guidance and direction for the team
• Understanding and working knowledge of all the policies and procedures of the department within a six month time span
• Demonstrated proficiency in analyzing and resolving inquiries via the phone or written correspondence
• Monitors the daily productivity and quality numbers for the team to ensure department standards are adhered to
• Maintain process integrity within the team
• Conduct team and individual meetings routinely, provide training and tools necessary for processing effectiveness. Set measurable business goals for each employee. Write meaningful performance reviews at indicated intervals.
• Ensuring that Succession Planning is in place
• Build internal and external relationships to facilitate administration of service delivery.
What we are looking for
• Demonstrated management abilities and leadership skills to include leading by example, coaching techniques, counseling, group facilitation and change management.
• Strong business acumen to support decision making and execution of winning strategies and tactics in a fast paced and dynamic service environment.
• Motivation to drive for results and be a self starter.
• Strong PC Skills
• The ability to adapt to change, drive for results and build relationships.
• Exceptional communication skills, flexibility, quickly adapt to change, foster teamwork and solve problems.
• Demonstrate and practice strong written and oral communication skills
• Demonstrate effective organizational, time management and prioritization skills
• Demonstrate ability to consistently meet goals and deadlines, department standards for quality and productivity
• Display and utilize good judgment on a consistent basis
• Demonstrate strong analytical and research skills in formulating and implementing effective resolutions for issues in a timely fashion
• Demonstrate ability to consistently identify and escalate issues in a timely concise fashion
• Detail oriented and demonstrate on a consistent basis strong follow through skills
• Timely and accurate processing, reporting and communication
• Demonstrate ability to adapt to change to meet the needs of the clients and department
• Demonstrate ability to work independently and in a team environment
• Bachelor’s Degree and/or 3-5 years of Industry related experience
What our employees like most about working for AIG:
• Employee atmosphere and people approach
• Career path and growth potential
• Generous Paid Time Off (AIG recognizes the importance of work life balance)
• Generous Benefits Plan: FSA, Life Insurance, Medical, Dental & Vision Coverage
• 401(k) Retirement Plan: Dollar for dollar matching up to 6% with immediate vesting plus an additional 3% from AIG.
• Company opportunities for charitable participation and giving
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.