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Title Operations Officer / Supervisor
First American
Santa Ana, CA, United States
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The Senior Title Officer/Supervisor will be accountable for running a high volume Title Unit that will be responsible for underwriting, researching and writing Trustee Sales Guarantees, Litigation Guarantees and Title Policies in accordance with internal and external policies and regulations. Based on experience, this position could potentially have direct reports.
Essential Functions
• Responsible for production operations supporting multiple counties and accountable for internal production acting as a liaison with internal and/or external businesses, establishing and enhancing relationships
• Responsible for technical, residential and commercial production
• Examine all classes of title searches including the most difficult title orders which may include the insurance of commercial leaseholds, trust indentures, contracts, operating agreements and other highly involved property interests
• Reconcile title problems and accept responsibility for loss claim investigation
• A team leader for a unit consisting of examiners and/or searchers
• Provide more formalized training to junior title staff
• Must form and maintain business partnerships with clientele
• In consultation with Manager, may interview candidates, provide hiring recommendations, conduct performance reviews and provide ongoing feedback
• Act as a liaison with offshore groups, monitoring production and measuring performance against metrics
Knowledge and Skills/Technology Used
• Familiar with company policies, contract coverage and compliance concerns
• Proficient with MS office applications with emphasis on MS Excel
• Solid technical knowledge of systems and applications
• Ability to interpret contracts
• Ability to deliver information in articulate and assertive manner
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Ability to implement and enforce processes to ensure compliance and quality
Job Qualifications
• Bachelor’s or Associate degree or equivalent combination of education and title experience
• 5+ years related professional experience in the title insurance industry
• Skills in developing customer relationships
• A strong understanding of sound title practices and procedures
• Possess an aptitude for resolving title problems
• Analytical skills in reviewing title documents and legal descriptions
• Familiarity with ‘Abstracting techniques’ and ‘Recording procedures’
• Delegate work assignments and assign responsibility
• Excellent verbal and written communication skills
• Ability to coach, train and motivate staff
• React well under pressure
• Treat others with respect and consideration, be a team player
• Searching and Examining background is preferred
Additional qualifications
This individual would work in a Title Operations Center and run a ‘high volume’ Title Unit that requires knowledge of:
• The foreclosure process from the beginning to the end for a non-judicial foreclosure and judicial foreclosure
• Foreclosure Documents such as; Assignment of Deed of Trust, Substitution of Trustee, Notice of Default, Notice of Sale, Trustee’s Deed Upon Sale
• Title Products such as Trustee’s Sale Guarantee, Litigation Guarantee, Title Commitments, Preliminary Title Reports, Owner’s and Lender’s Policies
• Real property laws, property taxes and legal descriptions
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.