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Loan Processor
Quicken Loans
Charlotte, NC, United States
Job Details - this job has expired, please see similar jobs below
What You'll Do/Need
The Senior Purchase Specialist (SPS), also known as an Account Manager or Loan Processor, is responsible for all communication with partners as it relates to purchases after they’ve been submitted to underwriting. The SPS’ primary function is to handle communication with partners in order to obtain the necessary documents to move loans to closing. The SPS also ensures that new mortgage loan packages are processed and completed according to established policies and procedures.
Responsibilities
• Effectively communicate with partners from the point when a loan application is submitted to underwriting through final approval
• Obtain the necessary documents to move a loan to closing
• Ensure that new mortgage loan packages are processed and completed according to established policies and procedures
• Understand conditions that need to be met in order to close and review them with the partner
• Meet specified outbound call expectations
• Assist both internal and external partners
• Routinely follow up with partners to provide updates on the status of loans
Requirements
• Strong troubleshooting and problem-solving skills
• Ability to explain underwriting conditions to our partners
• Excellent written and verbal communication skills, including the ability to communicate clearly and concisely while being aware of the audience
• Quickly learn multistep processes and follow them
• Ability to propose solutions to problems utilizing available resources
• Strong attention to detail
• Knowledge of all loan product categories, including refinance, purchase, conventional, FHA and VA, HARP, etc.
• Upbeat, high-energy disposition and a desire to work in a fast-paced environment
• Ability to multitask
What You'll Get
• Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more
• Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
• Other incentives, contests and rewards, including trips, event tickets, cash prizes and more
Quicken Loans is an equal opportunity employer.