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Director, Employee Engagement
Jones Lang LaSalle
Chicago, IL, United States
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Director, D&I and Employee Engagement
Overall Description of Role and Responsibilities:
The Director of Diversity & Inclusion and Employee Engagement, reporting to the Americas Talent Lead, collaborates across all areas of the business, across HR and across the Americas centers of excellence (CoEs) to drive employee engagement and ensure that diversity and inclusion is embedded into everything we do.
This lead role has oversight of employee engagement strategy and measurement, the Americas D&I Council, local business D&I councils, JLL’s six Employee Resource Groups, and works in consultation with the Americas Learning and Leadership Development teams for employee development opportunities, leadership goals and critical talent processes. The Director of D&I and Employee Engagement also works in consultation with our Talent Acquisition teams to ensure that we are attracting and hiring a diverse, engaged workforce of the future.
This role provides thought leadership on driving employee engagement and an inclusive culture to ensure that our people feel safe and engaged in the workplace and that JLL is an attractive workplace for our people and our clients. This role speaks to the hearts and minds of people, constantly challenging them to think differently about how to build their best teams and provide the most innovative solutions for sustainable growth.
Our commitment to inclusion does not sit with a singular individual, but with every employee at JLL. In order to drive this commitment, this role is focused on creating and sustaining a cohesive and measurable four-pronged strategy (acquire, develop, engage, and perform) across the Americas to enable each employee to bring their full self to work.
Key outcomes for the role include the development of:
• an employee engagement and diversity strategy that is successfully embedded into every talent process to drive employees across the life cycle
• results that move the needle with representation, engagement and culture
• a robust network of Employee Resource Groups and relevant D&I Councils with consistent areas of focus and business-enabling outcomes
• leaders who understand and drive inclusive teams
• initiatives that promote an inclusive and performance-focused workplace culture
Key Stakeholders:
C-Suite, Senior business leaders HR Leads for Business Lines/Infrastructure
Specific Responsibilities:
• Partner with the Americas Talent Lead, CoE Leads, HR Leads and business/infrastructure leaders to develop the Americas employee engagement strategy
• Own and drive the implementation of the D&I strategy for Americas including the integration of the D&I four areas of focus into core people and business processes (e.g. talent acquisition, learning & leadership development initiatives)
• Ensure alignment of D&I priorities and monitor progress across all D&I Councils, ERGs, local initiatives and global processes where applicable
• Represent JLL at various internal and external events and speaking opportunities
• Design and implement learning agenda with the Learning and Leadership Development teams to build inclusive leadership capabilities and a culture of inclusion
• Facilitate D&I workshops and D&I leadership coaching
• In partnership with the HRIS team, regularly measure and analyze employee engagement and diversity reports, make recommendations and create action plans on advancing representation goals for multiple dimensions of diversity
• Ensure D&I strategy is a business differentiator through winning business and embedding this strategy in all client proposals
• Work closely with the Talent Acquisition team to identify and create goals to address gaps in diverse candidate pools, application pools and ultimate hiring decisions
• Continually engage leadership teams and D&I councils to ensure that our people feel psychologically safety while at work
• Identify and lead internal and external campaigns/benchmarking opportunities to position JLL as thought leader in the marketplace
• In tandem with workforce lead, develop and engage community-based partnerships with businesses and educational systems to attract diverse professionals and better engage our communities
Required Skills and Experience:
• Demonstrated understanding and application of the concepts related to employee engagement, diversity, belonging, inclusion, as well as the contexts and cultures within organizations that impact the implementation and management of effective change efforts.
• Outstanding communicator
• Strong business acumen with the ability to tie diversity, inclusion, and belonging work back to company objectives, including making a business case for incremental investments.
• A history of taking calculated risks, pushing your learning edge, showing up as a leader (even when doing so is hard), and motivating others to do the same.
• A strong sense of curiosity and resilience in solving complex, sometimes nebulous problems
• Experience in leading change management in process and behaviour in a highly matrixed and de-centralized structure
• Ability to build strong relationships (internally and externally) with business and other key stakeholders to influence change
• Experience implementing and leading successful cross-functional and cross-border enterprise-wide talent initiatives
• Proven experience in creating and delivering effective leadership development solutions for senior leaders
• Strategic and operational expertise in designing, implementing and enhancing D&I programs for all levels of employees
• An ability to model vulnerability, own up to your limitations and mistakes and view feedback as a critical tool for learning and growth
• Comfort, confidence and humility in dealing with management/leadership at all levels
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JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
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