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Customer Service Representative
loanDepot
Plano, TX, United States
Job Details - this job has expired, please see similar jobs below
This position is responsible for providing excellent customer service while assisting borrowers in general mortgage inquiries, concerns, and light collections efforts as needed. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each borrower. Responsible to comply with all job requirements in accordance with company policies an all state and federal regulations.
Responsibilities:
• Handle inbound and outbound calls to current and early stage delinquent accounts.
• Ability to assist in a variety of account issues including but not limited to; escrow, payment transactions, ARM changes, payoff request and other inquiries.
• Adhere to all federal, state and local collection laws and regulations such as Fair Debt Collection Act (FDCPA).
• Work specialized calling campaigns and or other special projects based on business/management needs.
• Strong understanding of government programs including FNMA, FHLMC, and FHA/VA.
• Ability to identify and provide early intervention workout options to borrower's facing imminent default or short-term hardship reasons.
• Perform skip-tracing on accounts where inaccurate or no contact information is available.
• Capable of following strict adherence and attendance requirements to ensure phone coverage availability at all times
Requirements:
• MSP experience preferred
• Bilingual in English / Spanish highly preferred.
• Must be able to work 10am-7pm.
• Well versed knowledge of all mortgage servicing aspects including FNMA, FHLMC, and HUD/VA requirements.
• Collection experience preferred; able to maintain a positive attitude in stressful situations.
• Strong customer service and phone experience required; including automated dialing system.
• Excellent verbal and written communication skills; counseling and persuasion skills.
• Highly organized with the ability to multi-task in a fast paced environment.
• Sense of urgency and high attention to detail required.
The Perks:
• Competitive compensation reliant on ability & experience
• Excellent benefits package including multiple health, dental & vision options
• Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
• 401K with robust company match
• 15+ PTO days, in addition to 8 paid company holidays
• The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh
loanDepot is a proud equal opportunity employer.