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Senior Claims Specialist
Mitsubishi UFJ Financial Group
Tempe, AZ, United States
Job Details - this job has expired, please see similar jobs below
Description
Join a bank that’s as committed to your future as you are. At Union Bank, a part of Mitsubishi UFJ Financial Group (MUFG), we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our diverse colleagues are connected by a common ambition to create change for the better – from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.
Job Summary
Performs comprehensive investigations for complex, large dollar customer claims of error or unauthorized use involving
ATM, ACH, and/or Bill Pay, as well as handling escalated calls and complaints. Reviews all available data, as applicable,
to determine possible points of compromise, minimize losses, and stop further counterfeit/fraudulent activity. Cases must
be handled efficiently and within the timeframes and Federal guidelines of Regulation E. Excellent customer service is
a minimum standard including operating within or exceeding service level expectations. In addition, this position may be
called upon to assist in the development of Claims Specialists I.
Major Responsibilities:
• Investigate and resolve complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or
Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a
timely and professional manner.
• Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes
proactive steps to avoid further or potential loss.
• Perform advanced account research and problem resolution, including handling escalated calls and complaints.
• Prepare case documents for security and law enforcement agencies.
• Possess a strong working knowledge of and adherence to all banking regulations and bank policies and procedures.
• Perform excellent customer service with all points of contact including meeting/exceeding service level expectations.
• Assist in the development of more junior level Claims Specialists, as required.
Qualifications
• High school degree or equivalent education.
• Minimum 5 years banking experience.
• Claims processing experience.
• Comprehensive knowledge of banking regulations, specifically Regulation E.
• Strong oral/written communication and interpersonal skills.
• Excellent customer service skills.
• Strong analytical/problem solving skills, attention to detail/accuracy, and flexibility in work assignments.
• Excellent decision making skills that demonstrate flexibility, and resourcefulness.
The above statements are intended to describe the general nature and level of work being performed. They are not
intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.