This job has expired, please see additional jobs below
Online and Commercial Services Manager
Flagstar Bancorp
Troy, MI, United States
Job Details - this job has expired, please see similar jobs below
Position TitleOnline & Commercial Services Manager
LocationHeadquarters-Troy, MI
Job Summary Provides day-to-day coordination for one or more operations departments (e.g. online services, commercial services, etc.). Manages workflow to ensure efficiency and timeliness. Trains staff, monitors performance, plans work, investigates and solves problems. Accountable for consistently achieving efficient, economical performance, while meeting corporate, investor, legal and regulatory guidelines and requirements. This position is responsible for leading a commercial fulfillment/servicing team providing technical, operational, product and banking support to an assigned portfolio of Commercial and Treasury Management customers. This team partners and supports the Commercial and Treasury Management Sales Officers as well as second level support for front line employees. Has direct accountability for hiring/termination recommendations, promotion recommendations, salary increase recommendations, performance reviews, and corrective action.
Job Responsibilities:
• Manages all daily activities of the operations department(s) so that appropriate resources are assigned. Coordinates and sets priorities to respond to Banking Operations’ needs. Responsible for meeting all production deadlines and deadlines related to implementation of special projects.
• Monitors adherence to departmental policies and procedures to satisfy corporate, legal and regulatory guidelines and requirements. Responsibility includes regular and frequent audits and appropriate refinement of procedures as business needs require.
• Responsible for planning and meeting budget goals for the department(s). Continually analyzes department work flow and functions to gain efficiencies, adopt best practices and reduce expenses. Reviews current products for adjustments, improvements, expansion and identifies and assess opportunities. Responsible for Human Resources functions of the Online & Commercial Services department including staff scheduling, corrective action, performance evaluations, and hiring/termination recommendations. Provide coaching and feedback, identifying key individual contributor skill sets and recommends necessary training for team development.
• Manager may attend client meetings to represent Flagstar as a service organization of choice while creating a team environment that encourages information sharing that focuses on client centric processes and ensuring the highest standard of service in a timely manner.
• Participates in product development and testing system changes along with product installations according to implementation schedules. Provides operational subject matter expertise on process re-engineering initiatives and projects in coordination with IT, Product, Legal, Business Units, and vendors.
• Provides professional, technical and general product support to commercial customers and bank personnel. Communicates effectively to senior manager on all important department matters and developments.
• Responsible for analyzing non-routine problem solving inquiries that are highly technical in nature and prepare and maximize performance metrics within online banking systems. Monitors online activity to ensure timely resolution of outstanding items and to minimize financial risk to the bank.
• 5% travel required to the Jackson, Flagstar Centre location, customer sites or conferences.
• Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
Job Requirements:
• High School diploma, GED, or foreign equivalent required.
• Bachelor's Degree in Business, Business Management, Finance, or business related field preferred.
• 7+ years banking operations, treasury sales/support or retail banking experience.
• 1+ year of managerial/supervisory experience.
• Proven process design, reengineering & implementation experience with ability to integrate people, process & technology to deliver measurable service improvements.
• Results-oriented, able to quickly sort through information and develop concise and clear strategies and solutions.
• Experience consulting with all levels of management and working collaboratively with various groups with potentially disparate objectives.
• Builds high performing; diverse, cross-functional work teams rallied around the strategy, where there is not direct management; can influence the work team. Ability to oversee employees; including coaching and mentoring, evaluating performance and set goals and objectives.
• Experience defining and supporting organizational performance metrics.
• Experience with process automation solutions. Ability to look for ways to improve and promote quality.
• In depth treasury management services & product knowledge as well as banking industry standards and federal regulations.
• Superior problem solving skills, leadership qualities, communication and consulting skills, team/interpersonal skills.
• Must be a quick learner and able to assertively engage with resources at all levels within the organization.
• Ability to manage multiple initiatives while staying on course to meet deadlines.
• Strong project management skills.
• Strong knowledge of Microsoft Office including Visio and MS Project, PowerPoint.
• Experience developing business processes and procedures.
• Exceptional analytical and problem solving skills with an ability to think quickly under pressure.
• System knowledge; ACI, Wausau, and Fiserv, preferred.
For Internal use only: Job Band F