This job has expired, please see additional jobs below
Director, Credit Card Loyalty Program Management
TSYS
Alpharetta, GA, United States
Job Details - this job has expired, please see similar jobs below
Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — we may have the right place for you.
Summary of This Role
Manages a team who lead projects / initiatives supporting the company-client relationship, ensuring client satisfaction. Oversees the execution and completion of information technology solutions projects and implementations in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company team members. Monitors project and implementation completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the implementation and client acceptance of capitalized / enterprise software systems, or system integration projects or engagements. Serves as mediator to internal issues and conflicting priorities for team members of cross-functional teams focused on the delivery of new or existing solutions to clients.
What Part Will You Play?
• Wins Professional Services business from new and existing clients in order to meet and/or increase revenue projections. Maintains current client and industry needs to prepare sales and marketing materials which are tailored to fit the specific client needs. Facilitates discussions with clients at all levels of executive management to ensure successful business outcome.
• Creates all Statement of Work (SOW) documents after negotiating terms and pricing and tailoring each role to the specific client’s implementation needs. Facilitates multi-party legal discussions to ensure client approval. Ensures critical timelines are met in order to meet revenue recognition guidelines for all revenue projections and targets. Manages contract amendments, renewals, pricing proposals and approvals while staying closely aligned with the Issuing Account Managers.
• Represents or acts on behalf of the client regarding the client's business model, financial position, implementation processes and offerings. Translates between internal and client stakeholders to ensure solutions are aligned. Cultivates and manages the client relationship to ensure satisfaction and repeat business opportunities.
• Maintains a close collaborative relationship with senior leadership in Sales, Account Management, Client Services and Implementation Services in order to facilitate sales opportunities. Coordinates and drives activities with a variety of team members to include solutions consultants or business analysts, portfolio analysts, marketers, developers, system test analysts and operations engineers to execute against delivery plan and ensure optimal solution is delivered to our clients.
• Develops business cases for expansion of teams and new services and/or products in answer to market needs.
• Reviews and approves weekly and monthly client billing and invoices and resolves any reporting or calculation issues, questions, or disputes.
• Not an exhaustive list; other duties as assigned.
What Are We Looking For in This Role?
Minimum Qualifications
• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 10 years
• related professional experience including a minimum of 5-6 years experience in a managerial position
Preferred Qualifications
• Master's Degree
• related field of study from an accredited university.
• Prior TSYS, payment or technology industry experience is preferred.
What Are Our Desired Skills and Capabilities?
None Identified
Not Ready to Apply? Join Our Talent Community!!
US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process.
EOE/Minorities/Females/Vet/Disability
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.