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Senior Program Manager
Visa Inc.
Austin, TX, United States
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Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
The Digital Product Enablement team is seeking an outstanding Senior Program Manager candidate with the vision, passion and commitment to deliver on Visa's overall digital enablement strategy in support of the Visa Digital Commerce App (VDCA).
The Senior Program Manager position is an individual contributor role that will report to the lead Senior Director for Digital Product Operations who is responsible for product delivery and operational excellence. The Senior Program Manager will be a critical member of the team responsible for enabling turnkey, digital solutions specifically focusing on Visa's U.S. and Global issuer's, group service providers, and third party processor relationships. This position will be responsible for the project management, operational excellence, business analyst, release management, and on-boarding requirements associated with product initiatives. This position involves working with cross-functional stakeholder teams both internally and externally to prioritize, define and drive quality deliverables.
This person will serve as the primary liaison between the Technology, Product Management, and Client Services organizations within Visa. They will manage, from inception through commercialization, assigned business programs. This position will be responsible for the oversight of prioritization of deliverables, end-to-end release management communication, and product documentation for internal and external consumption not limited to service descriptions, process flows, and product related deliverables. This person will be required to develop and maintain detailed project plans, manage and resolve risks and issues, and work closely with their Technology counterparts to ensure on-time delivery with high quality, and accuracy for each assigned deliverable.
The ideal candidate must possess a unique blend of leadership, critical thinking, problem solving, and implementation skills, as well as have a strong understanding of business, technical and operational aspects of product management and development. Additionally, industry-leading experience in the areas of project management, program management, digital enablement, card processing, and payment network processing is highly desirable.
This position will be based in Austin, Texas – up to 25%+ travel may be required.
Responsibilities:
• Works on assignments of diverse scope and complexity where initiative and independent judgment are required to identify a correct course of action within the context of broad goals and long-term objectives. Work involves multiple domains within Visa.
• Responsible for the end-to-end delivery of assigned deliverables managing tasks from ideation through commercialization.
• Represent Product Management with Technology and Client Facing organizations to ensure Product defined requirements are met, and delivered successfully.
• Ensure solutions meet Global and Domestic issuer, group service provider, and processor requirements.
• Must be able to understand, communicate, and represent detailed business requirements related to the Visa Digital Commerce App to ensure successful delivery.
• Identify and manage dependencies across the Digital Mobile portfolio.
• Identifies, owns and drives collaboration and roll-out of new processes and improvement to existing processes.
• Create and maintain Business Features, and Use Case prioritization listing.
• Responsible for various artifacts including, but not limited to process flows, use cases, traceability matrices, status reports and various analysis documents to help in clarifying issues and options for the stakeholders and decision makers.
• Ensures deliverables are in alignment with corporate and department goals.
• Ownership and responsibility for assigned deliverables including Production Release and other Product required documentation.
• Prioritization and tracking of overall technology deliverables by working closely with the Technology Project Manager.
• Monitor, track and report on the successful launch of product deliverables. Includes understanding across all card types: prepaid, credit, and debit.
• Responsible for the creation of all release documentation as it’s received, and communicating to key stakeholders accordingly.
• Collaboration with Technology to drive technical requirements, product testing, and optimized solutions that provide issuers with a highly configurable, on behalf of, digital solution with enhanced flexibility in creating and enhancing their customer experience.
• Represent Product with account executives, account managers, and clients to drive pilot programs, in-market tests and new product launches.
Qualifications
• Strong contributor with 8-10 years' experience in project/program management, digital/mobile, processing, payment, product management/product development disciplines with proven collaboration capabilities.
• Bachelor’s Degree
• Demonstrated experience in the area of successfully managing multiple and competing priorities.
• Demonstrated ability to develop complex project plans, including identifying detailed scope, schedule, assumptions, trade-offs, risks, financial impact, and investment opportunity.
• Ability to delegate project tasks and monitor multiple sub-projects assignments.
• Skilled at influencing without direct authority to achieve necessary goals.
• Excellent verbal, written, and presentation skills. In particular, a demonstrated ability to effectively communicate business and technical issues and solutions to multiple organizational levels internally and externally as needed.
• Able to manage conflict well both internally and externally.
• Strong interpersonal skills and professional presence to build credibility at executive levels within Visa and with clients.
• Team oriented, collaborative, diplomatic, and flexible style, with the ability to tailor delivery of complex topics to various audience levels.
• Experience in managing product development in both a waterfall and agile environment.
Additional Information
All your information will be kept confidential according to EEO guidelines.