This job has expired, please see additional jobs below
Stop Loss Internal Sales Support
Sun Life Financial
Wellesley, MA, United States
Job Details - this job has expired, please see similar jobs below
At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.
Job Description:
Summary
As a Stop Loss Internal Sales Support (SLIS), you will work directly with the Stop Loss Specialists (SLS) in the field to manage prospect, sold case, and renewal inventory. The SLIS also works with brokers and third-party administrators (TPA) to manage complex service inquiries. The SLIS is required to look for creative ways to solve our customers’ problems and bring them to resolution. This includes, but is not limited to: prospect and renewal activity, policy implementation, claims issues, broker compensation issues, and revision requests. This position requires strong negotiation skills to influence decisions that meet both customer needs and the company’s goals and priorities.
Responsibilities:
• Partner with SLS in the implementation and execution of prospect and renewal activity
• Maintain an effective quote and renewal pipeline for each SLS
• Provide SLS case level support, working with underwriting, delivering and following up on proposals, capturing final outcome and identifying sold plan designs
• Provide SLS renewal support, acquiring required data for underwriting, delivering renewal packages, capturing final outcome and identifying sold plan designs
• Manage service issues for all in-force policies to ensure customer satisfaction and positively influence persistency
• Service existing Sun Life brokers and TPAs by responding to phone calls and e-mails requesting assistance
• Maintain and update Client Relationship Management system regarding telephone conversations and activities in designated territories
• Maintain an in-depth knowledge of the Stop Loss products, services and processes, and the overall Self Insured industry and competitive landscape
• Act as a liaison between the home office and the Stop Loss Specialists in the field
• Prepare and distribute marketing materials to SLS, brokers, and TPAs
• Perform additional responsibilities as needed
Qualifications:
• Bachelor’s degree plus 1‐3 years of Group Insurance / Stop Loss Insurance experience preferred
• Demonstrated ability to work autonomously and as part of a cohesive team
• Strong communication skills; written and verbal (with strong telephone presence)
• Intermediate knowledge of insurance products and processes strongly preferred
• Demonstrated success in negotiation, persuasion, and solutions‐based service requiring cross departmental involvement
• Proven record of providing strong and effective customer service required
• Ability to work in a fast paced environment; flexibility to handle multiple priorities while maintaining a high level of professionalism and responsiveness
• Knowledge of group insurance, distribution, and customer service preferred
• Excellent problem solving skills required
• Proficiency using the Microsoft Office suite of products
• Experience using CRM tools to track and manage the activity of sales force
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
Sun Life Financial (U.S.) Services Company, Inc. is a federal contractor subject to Executive Order 11246, Section 4212 of the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such the company is committed to taking positive steps to implement the employment-related aspects of the company’s equal employment opportunity policy. It is the company’s policy to take affirmative action to employ, advance in employment, and otherwise treat qualified minorities, females, protected veterans, and individuals with disabilities without regard to their race/ethnicity, sex, veteran status, or disability.
Pursuant to 41 CFR §§ 60-300.44(f)(1)(ii) and 741.44(f)(1)(ii), we hereby notify you of our company policy related to our affirmative action efforts and request appropriate action on your part.
Job Category:Sales - Distribution Support
Posting End Date: