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Retail Division Administrative Support
Woodforest National Bank
Richmond, VA, United States
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Description
The Retail Division Administrative Support individual is responsible for performing high level delegated administrative functions and project oriented assignments for Retail Division Leadership.
Key Responsibilities:
• Composes, edits, and types a variety of confidential materials, reports, presentations and internal and external correspondence with high standards for grammar, spelling and document formatting; ensures timely and accurate distribution of communications.
• Performs project-oriented assignments including researching data and issues, compiling information and preparing results and recommendations.
• Manages any necessary logistics for retail meetings, events and appointments; prepares and compiles materials and agendas.
• Handles travel arrangements and business itineraries; prepares and submits expense reports.
• Attends meetings and fundraisers for non-profit entities that the Bank sponsors or does business with; participates in public relations and networking within the community for acquiring new business or supporting current clients in their businesses.
• Attends internal and external meetings upon request by business associates, customers, vendors, or team members.
• Serves as a communications liaison for the Retail Division Leadership team; responds to questions, requests and issues; relays and routes information as appropriate; ensures any necessary follow up actions are taken in a timely manner.
• Coordinates and maintains calendar; schedules and reschedules meetings and appointments when necessary to ensure that high priority objectives are accomplished.
• Performs other job related duties or special projects as assigned.
Competencies Required
• Solid technology, phone and internet skills, including intermediate proficiency with Microsoft Office applications.
• Advanced knowledge of English grammar, appropriate standards regarding letter and memorandum composition, and proper telephone etiquette
• Ability to develop and maintain a broad understanding of the Bank’s organization, business objectives and operations.
• Ability to exercise sound judgment and independent discretion in setting priorities, communicating with others, and handling confidential or sensitive information.
• Strong communication and interpersonal skills; ability to foster effective business relationships with internal and external parties.
• Professional appearance and demeanor; maintains a positive and congenial attitude; deals effectively with a variety of personalities with diplomacy, tact and poise.
• Customer service orientation with effective problem solving, negotiation and follow-up skills.
• Proven ability to prioritize and manage workload and to instill a sense of urgency in others as necessary to meet deadlines.
• Team player with the ability to work independently in a fast paced environment.
• Excellent planning and organizational skills with strong attention to detail and concern for accuracy.
• Flexibility to attend evening and weekend events on behalf of the organization.
Qualifications
Minimum Qualifications/Experience
• 3-5 years experience in executive support preferred
• 3-5 years experience in customer relations preferred
• Experience in the Banking or financial services industry preferred.
Formal Education & Certification
• Bachelor’s degree in Business or related field; or an equivalent amount of relevant work experience.
Work Status
• Full-Time
Supervisory Responsibility
• None.
Travel
• 15%
Working Conditions
• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action Employer