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Financial Solutions Coordinator
loanDepot
Scottsdale, AZ, United States
Job Details - this job has expired, please see similar jobs below
The Financial Solutions Coordinator will assist with the development and implementation of financial solution programs for all National Joint Ventures customers.
Responsibilities:
• Develop the financial solutions plan with emphasis on creating a coordinated, cost-effective, and collaborative framework for all National Joint Venture borrowers requesting assistance.
• Define, implement, review, update, monitor, and manage all KPI’s (Key Performance Indicators) to ensure they align with the overall National Joint Venture strategy and annual objectives; are consistent; and promote a shared purpose across the National Joint Venture Channel and the enterprise.
• Identify and implement sustainable process improvement initiatives and communicate those initiatives to internal teams and customers if applicable.
• Collaborate with both internal and external customers to create impactful solutions to address customer needs.
• Oversee maintenance of complete and accurate account records as well as monitor and track response times, repair times and customer satisfaction rates.
• Provide an excellent customer experience for all clients and provide solutions for accomplishing their homeownership dreams through improved financial stability.
• Maintain compliance with various regulations associated with financial solutions.
• Perform other related duties as assigned and required.
Requirements:
• 4 or more years of in the mortgage lending and credit repair industry
• Knowledge of loan products and programs across government and conventional platforms
• Demonstrated program and project management skills in a growing environment
• Experience with complex mortgage tools / systems / software