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Training and Development Specialist
Equifax
Atlanta, GA, United States
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Job Title:
: GCS and GCC Training and Development Specialist
Position Summary:
As a GCS and GCC Training and Development Specialist you will be (insert impactful statement of what this role’s importance function is). The GCS and GCC Training and Development Specialist is essential to ensuring (insert the impact to the business). The (insert job title again for keyword repetition) position is responsible for (insert additional details about the role that will create an impression of what the job is like, i.e. team environment, individual contributor, and cross-functional influence with internal and external stakeholders).
As part of the (insert team/department name}, you will (insert impact statement about the department’s function, i.e. you will be working on a new global platform for credit scoring products across the globe.)
Additional responsibilities of the GCS and GCC Training and Development Specialist include:
• Welcome new employees warmly and help them acclimate to Equifax; reinforce that same courteous and professional manner with advanced employees.
• Instruct existing employees on technology concepts, the specifics of their particular job, GCS and GCC platforms, along with any other essential skills for their role.
• Evaluate trainee progress and adjust training methods to suit individual trainee needs
• The trainer will need to utilize both group and one-on-one training to teach procedures, essential regulations, responsive customer service, etc.
• Reinforce the sense of urgency involved in handling dated materials and in organizing their work to accomplish team and departmental goals.
• Serve as a system subject matter expert for all employees through training programs, answering individual questions.
• Work closely with peers, Leads, and Managers to determine trainee needs and communicate trainee progress regularly
• Attend work regularly, start and end sessions on time, and manage time effectively
• Generate ideas and training classes to enhance the overall GCS and GCC program
• Conduct client training, when needed, and answer client questions specific to the courses
• Effectively communicate important procedural and technology updates to GCS/GCC
Required Skills:
• 1 + years of experience training in a business environment (ex. project lead or team lead, supervisor, coaching or training specialist)
• Excellent customer service skills and exceptional levels of patience
• Strong presentation and communication skills
• Ability to break complex concepts down so that internal and external clients can understand them
• Ability to use different methods or take different approaches as required by each unique trainee.
Preferred Skills:
• Experience training within a business financial environment (ex. Financial or credit institutions)
• GCS/GCC experience
• Project Management experience
• Strong technical proficiency
Education:
• Bachelor’s Degree (preferred)
Primary Location:USA-Atlanta-One-Atlantic-Center
Function:Function - Human Resources
Schedule:Full time