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Document Control Supervisor
ServiceLink
Virginia Beach, VA, United States
Job Details - this job has expired, please see similar jobs below
Ensure that the operations and processes of the following areas are performed timely and correctly within acceptable standards: Document Control and Lien Release. This includes: records management including imaging; managing original loan documents; processing lien releases; and processing outgoing servicing releases of flow loans and bulk transfers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Monitor and review daily processes for Document Control and Lien Release areas
• Directly responsible for scheduling of all employees in the department
• Report to management on status/issues of areas regularly through management reports, metrics, meetings, and email
• Ensure that the departments meet/exceed established metrics/SLA standards
• Field calls from clients/investors and transferee/transferors of servicing and monitor activities of staff with same
• Maintain and update Policies and Procedures as necessary
• Communicate clearly and timely to other Servicing Departments on matters related to records management, lien release and bulk outgoing transfers
• Research process gaps (intra/inter departmental) and close gaps timely
• Manage pertinent third party vendors (e.g. Iron Mountain, etc.)
• Assist and train staff as needed
• All other duties as assigned
Qualifications
• High school diploma/GED and some college preferred
• Minimum four years servicing experience preferably with at least 2 years Supervisor and/or Team Lead experience
• Analytical, organized, effective management/supervisor skills and good communication (verbal/written) skills
• Experienced in use of PC and Microsoft Office programs including Excel and Word