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Receptionist
AAA Mid-Atlantic Inc
Cromwell, CT, United States
Job Details - this job has expired, please see similar jobs below
Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the Retail Receptionist are to:
• Operate automatic call distribution (ACD) telephone set and PC running Windows-based applications to accurately receive, record and respond to members/customers’ requests.
• Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.
• Effectively manage store traffic while greeting members/customers, answering telephones and identifying customer needs. Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership.
• Properly answers and accurately processes incoming overflow telephone calls from the Roadside Assistance Call Center (RACC). Takes action, as necessary, to respond to a member's emotional state (e.g., calming down someone who is angry, providing reassurance to someone who is fearful), in addition to performing the technical aspects of processing the service request. Assists members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination.
• Utilizes current system, a Windows based PC application, enters accurate information and comments regarding a member's Roadside Assistance needs -including any special service considerations. Handles credit card and member billing transaction as appropriate.
Minimum Qualifications:
• High school degree or equivalent and six (6) months of previous sales and/or customer service experience.
• Working knowledge of personal computer, Windows based applications and competent keyboarding skills to accurately and efficiently complete daily work assignments.
• Proficient using the Internet, AAA Intranet, and other applicable legacy and web-based PC applications used to process work and service Member requests.
• Proficient, working knowledge of geography and the ability to use manual (paper) or PC based maps as needed to assist members.
To the qualified candidate, we offer:
• A competitive starting salary of $12.75/hour, depending on experience.
• Position is eligible for the Annual Corporate Bonus Plan
• Comprehensive benefit package including Paid Time Off during the first year, 401(k) plan with a company match, and Tuition Reimbursement to highlight a few of the offerings.
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)