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Client Service Analyst
First Data
New York, NY, United States
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Description
About First Data
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
Position Description Overview
Bi-Lingual Chinese Speaking Monday through Friday 9:00 am - 5:30 pm
The primary responsibility of the Partner Solutions Specialist is to establish and maintain a relationship between the company and it’s sales partners. The Partner Solutions Specialist serves as a liaison to transition the sales partner from the recruiting process into becoming fully operational with the company as well as a point of contact to provide on-going support when needed.
Must speak and write Chinese and English
Job Responsibilities
• Manages the transition of the sales partner into the CardConnect environment
• Understands the specific details and needs of the CardConnect sales channels and provides rate analyses and proposal generation
• Provides assistance throughout the pre-sales process(Application completion/submission)
• Provides education and training on all of CardConnect operational systems and procedures
• Assists with navigation and usage of applicable CardConnect Systems, Forms, and Statements
• Maintains ongoing knowledge and understanding of all CardConnect products
• Maintains ongoing knowledge of the activity and portfolio performance of the respective sales partners
• Serves as a communication touch point for respective sales partners
• Maintains communication throughout the resolution of outstanding issues
Scope of Job
Moderately complex customer problems; research inquiries and issues
Job Requirements
• High school diploma or equivalent, college degree preferred
• Must speak and write English and Chinese, professional communication
• Strong work ethic and organization skills with a desire to learn and develop a career
• 1 or more year of industry experience in a customer facing role
• Knowledge of First Data’s products, platforms, systems, and operational areas
Competencies
• Working with Microsoft Office
• Customer Service Management
• Relationship Management
• General Computer Competencies
• Customer Support Policies, Standards & Procedures
• Customer Interaction
• Problem Mgmt Process
• Knowledge of Customer Support Function
• Knowledge of Product Line
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.