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Director of Enhanced Quality Control
U.S. Bank
Minneapolis, MN, United States
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CBSS Director of Enhanced Quality Control - RCA Manager 3
The CBSS Director of Enhanced Quality Control is responsible for testing Consumer Banking activities to identify, assess, and report the risk of failure to comply with laws and regulations.
Develops and generates reports to be used by management on trends, findings and recommendations.
Requires a comprehensive knowledge of federal regulatory consumer laws and regulations.
Responsible for designing, implementing, performing and overseeing testing activities for assigned Consumer Banking processes. Includes training of associates and escalation of issues and trends to management.
Understanding of risk assessments, control identification, and test programs is preferred.
Additional Responsibilities:
• Designs and implements enhanced quality control testing programs.
• Designs effective tools and technology to implement test programs and drive efficiencies.
• Provide process improvement proposals to reduce risk of control failure and drive process efficiencies.
• Maintain high level of compliance awareness and knowledge
• Review, research, troubleshoot and document (reporting, data analytics, handling escalation scenarios, policy and procedure reviews and updates)
• Project support and management (time management, exhibits initiative in collaborative problem solving)
• Communication and relationship building with internal stakeholders, (reporting, escalation, enhance test scripts)
• Coaching and training of associate testers (professional development, coaching, tracking of time off requests)
**Position is office based (vs remote) in Minneapolis, Cincinnati, or Irvine, CA**
Qualifications
Basic Qualifications
• Bachelor's degree, or equivalent work experience
• Ten or more years of experience in an applicable risk management environment
• Applicable certifications
Preferred Skills/Experience
• Advanced degree and/or applicable industry certifications preferred
• 7-10 years in audit, risk, compliance, legal or other associated disciplines
• 5-7 years of previous supervisory experience preferred
• Past experience in audit principals and/or testing and monitoring programs, reporting and analysis.
• Strong organizational, analytical and project management skills, including the ability to prioritize several projects at a time.
• Ability to work independently, with minimal guidance, and successfully meet deadlines.
• Effective communication, negotiation, coaching and development skills.
• Strong computer skills, particularly word processing, spreadsheet and data base software.
• Willing to travel as needed
**Position is office based (vs remote) in Minneapolis, Cincinnati, or Irvine, CA**