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Teller
Union Bank
Mill Valley, CA, United States
Job Details - this job has expired, please see similar jobs below
The teller position is the main point of contact to service customer transactions in the branch. The teller position has a high degree of interactions with customers and provides a high level of customer service by responding to customer inquiries, processing customer requests, resolving customer issues or referring them to an appropriate party within the branch, and making sales referrals.
Major Responsibilities:
Provide Outstanding Customer Service
• Assist customers with retail transactions, requests, and inquiries.
• Research and resolve problems or issues
• Maintain cash drawer within prescribed cash limits and meet cash balancing requirements
• Apply bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality
Know Your Customer
• Identify and recommend appropriate bank services to best meet customers' needs that result in sales for the branch
• Participate in sales promotions and meet monthly sales goals
Be a Continuous Learner
• Participate in training programs that expand job knowledge and understanding and meet compliance requirements
• Perform back-up duties such as remote branch capture when necessary
Qualifications
At a minimum, the right candidate should meet the following criteria:
• Effective verbal and written communication skills
• Good math, reading, and comprehension abilities
• Enjoy working with customers and employees
• Ability to learn and use branch equipment
• High school diploma or equivalent
• Previous customer service experience
• Cash handling experience preferred
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.