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Senior Associate
Allstate
Lone Tree, CO, United States
Job Details - this job has expired, please see similar jobs below
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Job Family Summary
The ADS Claims Department handles claims for products offered by dealers including, GAP, EWT, Etch, PDR, VSC and EWT. The department works directly with consumers, TPAs and Strategic Partners in the processing of claims for benefits. The adjusting function is responsible for verifying addendum coverage, verifying accuracy and relevance of supporting documentation and determining benefit amounts based on the terms of individual waivers and supporting documents.
Job Summary
The individual maintains a good working relationship with consumers, lenders and other partners including agents, and third party adminstrators while establishing credibility for the company through the quality of work and thoroughness of the investigations. The individual sets customer expectations, communicates timelines for investigation and explains applicable contract provisions. The individual is gaining experience in delivering compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience in meeting band level behaviors, production, quality and/or customer service goals. Individual is tasked with adjudicating claims and provide back up to the claim processing team in addressing the needs and calls of our customers. The role is also responsible for maintaining effective communication with the assigned TPA or strategic partner.
Key Responsibilities
• Maintains positive customer relationships by exhibiting a courteous and professional demeanor in all communication with customers, dealers and agents, as well as internal employees.
• Accurately documents information in timely and efficient manner per departmental procedures
• With minimal supervision, determines properly adjudicate claims.
• Documents the claim file with notes, evaluations, and decision elements
• Completes other tasks as directed by management
• Contacts customers, agreement holders, others to secure necessary documentation and information as needed and directed. Confirms facts and determine additional needed follow-up
• Continuing communication with assigned TPA or strategic partner on claim issues
• Monthly report reconciliation with assigned TPA or strategic partner
• Provides assistance with addressing incoming calls and customers.
Job Qualifications
Knowledge/Skills/Abilities/Experience
• AOR expertise
• Ability to adapt to a constantly changing extremely fast paced environment
• Intermediate written and verbal communication skills
• Abilities with Word and Excel
• Ability to learn new computer programs and department processes
• Strong communication and conflict resolution skills
Level Guide:Please refer to the Allstate Level Guide on MyHR Knowledge
Regular, predictable attendance is an essential function of this job.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this
position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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