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Modeling Analyst
Genworth Financial
Raleigh, NC, United States
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POSITION TITLE
Modeling Analyst
LOCATION
Raleigh, NC
YOUR ROLE
The Modeling Analyst is an exciting opportunity for an analytics professional to leverage analytics, staffing, scheduling, and real-time queue management to optimize decision making and improve operational effectiveness. Reporting to Director of Data Science and Resource Optimization, this role will be responsible for forecasting and applying the appropriate resources to handle the workload within intended service levels for Claims, HOA, UW and other areas.
YOUR RESPONSIBILITIES
The position is a bridge between Analytics and Functional areas and requires a significant amount of interaction with Data science team, Ops leadership, Functional area team leads and associates. This position requires a good balance of technical, strategic and interpersonal skills and best fits a self-motivated individual who strives for improvement.
Forecasting/Analytics
• Participate in development of forecast and capacity planning for functional areas
• Consult with data science team on daily, weekly, monthly, and annual forecasts
• Review forecast accuracy and make proactive recommendations to minimize variances
Staffing/Scheduling/Real-Time Queue Management
• Recommend proper staffing levels to functional areas including staffing changes based on forecast and real time trends
• Optimize staffing with overtime and flexible scheduling
• Ensure targets are met for all of functional areas SLAs
• Make real-time staffing recommendations
Strategic/Reporting
• Develop advanced analytics reporting (Tableau, SAS) to analyze performance and proactively identify potential inefficiencies. Meet regularly with team leads to provide feedback on productivity, SLAs, turn time and other metrics.
• Assemble and lead periodic stakeholder reviews between data science and functional areas to provide meaningful insights to optimize decision making
• Act as a liaison with IT to improve tools for resource management capabilities including analytics, resource management and reporting
YOUR QUALIFICATIONS
• Bachelor’s degree required
• Experience in an operations role
• Strong analytical and business problem solving skills
• Strong knowledge of business intelligence tools including Tableau, SAS, Microsoft Office
• Basic understanding of forecasting, optimization, and other predictive modeling techniques
• Ability to code in R, Python, and/or SAS
• Excellent planning and time-management skills
• Strong communication and collaboration skills
• Must be committed to continuous improvements and innovations within the department
• Results oriented, ability to meet and exceed objectives
• Must be able to handle multiple deadlines and priorities
• Ability to present models, techniques and results in a clear and concise fashion
COMPANY
Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long-term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871.
Genworth Mortgage Insurance, headquartered in Raleigh, North Carolina, is a global mortgage insurer with a major presence in the United States, Canada, and Australia. With origins dating back to 1980, Genworth Mortgage Insurance provides primary mortgage guaranty insurance coverage on residential mortgage loans, as well as mortgage pool insurance policies that enhance insurance coverage for various types of mortgage-related securities. Our mortgage insurance can help individuals secure low down payment loans and realize the dream of home ownership faster – even for the first time.
We know we can’t deliver on our mission unless we deliver for our employees. That’s why we’re committed to creating a work environment that fosters inclusion, excellence, improvement and connection. We know each employee contributes in their own unique way and we’re dedicated to supporting every one of them to help them reach their full potential.