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Director of Operations
Hub International Ltd
Chicago, IL, United States
Job Details - this job has expired, please see similar jobs below
This position leads and manages the operational functioning and development of the transactional personal lines department. Oversees the day-to-day functions of the department and assists with the operational and market facing duties of the department, as listed below:
• Meets regional Operational standards as outlined by HUB Corporate.
• Manages service support supervisors and functions within the department.
• Interacts with insurance carriers regarding carrier contracts, commissions, and strategic direction.
• Stays abreast of insurance market changes, carrier appetite and underwriting guidelines.
• Champions communication of goals, vision, and procedures developed by the leadership teams
• Manages office environment and champions the creation and continuation of a culture of teamwork
• Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
• Provides recommendations for hiring and assists with new hire onboarding process
• Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed
• Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
• Directs employee workflow, workload and overall performance
• Provides feedback to management and employees about service structure to improve performance and productivity
• Coordinates time off within department or location to ensure service level and appropriate reporting of time off
• Assures client service standards are being met
• Creates and recommends new standards and any specialized processes or standards based on business needs
• Assists in monitoring expenses and adherence to budget numbers for location or department
• Conducts annual performance reviews for direct reports
• Answers clients/employees questions in a timely manner
• Answers phone inquiries and addresses problems
• Other duties as assigned
Required Skills
• Ability to evaluate and make decisions, recognize potential hazards and observe appropriate precautions, understand and remember detailed instructions
• Excellent written and oral communication skills
• Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues
• Competent use of standard office tools/software (e.g. MS Office)
Required Experience
• Ten years of experience in Personal Lines account management
• Five years of experience in setting operational procedures and department oversight, leading a staff of managers and representatives.
• Property and Casualty producer’s license required
• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, GBA, RHU, REBC)