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Customer Service Specialist
United Community Banks
Laurens, SC, United States
Job Details - this job has expired, please see similar jobs below
Reports to: Contact Center Team Lead/Supervisor
Direct Reports: N/A
SUMMARY:
In compliance with established policies and procedures, this entry-level customer service position performs a variety of high-quality customer service support by responding to customer inquiries primarily via phone.
JOB REQUIREMENTS:
• High school diploma or equivalent; Associate’s degree preferred
• 1+ years in a customer service, financial, or retail environment preferred
• Experience with email, chat or other forms of electronic communication preferred
• Bilingual and/or Spanish-speaking ability a plus
• Able to work a set or rotating schedule that may include evenings and Saturdays
• Proficient in Microsoft Office programs with ability to operate standard office equipment
• Possess excellent interpersonal and communication skills
• Has a passion for delivering superior customer service
• Deliver professional and welcoming telephone etiquette and skills; ability to maintain a friendly, cheerful and courteous demeanor throughout the work day
• Strong verbal and written communication skills
• Ability to work in a fast paced, changing environment
• Ability to work well in a team environment
• Achieve individual performance goals set forth by leadership to ensure that the team meets or exceeds its goals
• Committed to achieving personal growth and success in meeting and exceeding performance and productivity targets
• Successfully complete all Contact Center in-house training programs including but not limited to BVS courses, periodic quizzes, etc.
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS:
• Routes customers to a specific individual or to the correct branch location and/or provides branch locations and hours of operation
• Answers basic questions related to customer accounts and or debit card activity, and process funds transfer requests
• Assesses and responds to customer and co-worker needs and requests quickly, accurately and efficiently
• Provides exceptional service meeting and or exceeding customer expectations
• Interacts with customers and co-workers in a professional and caring way and represent United Community Bank as “The Bank that Service Built”
• May include supporting additional customer channels, features and functionality
• May include actively seeking or referring sales opportunities which align customer needs with UCB’s products and services to the appropriate team or business unit
• Maintains thorough knowledge of all bank products & services
• Other duties as assigned