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Unit Manager
Union Bank
Tempe, AZ, United States
Job Details - this job has expired, please see similar jobs below
This position is responsible for the direct supervision and provides daily direction of the activities performed by the Community Bank Support Service employees. Activities include general ledger reconciliation and report monitoring, maintenance, audit walk-throughs, transaction monitoring, analytical, and adherence to policy & procedures and regulations to ensure operational integrity is maintained for assigned Cost Centers. Monitoring and testing may include other operational areas by providing branch support to the Community Bank Offices.
This position will be responsible for coaching and managing the performance of Support Service employees; ensure activities are completed timely and accurately while identifying and reporting operational deficiencies by testing and monitoring work completed. Responsible for identifying opportunities within the operational environment to streamline/transform processes which result in improved efficiencies, reduced costs and increased system capabilities. Work directly with other business partners, including Division, Consumer Banking Risk Support, Retirement Plan Center, Risk and Compliance partners.
Major Responsibilities: 60%
Supervision and provide work direction of Support Services team. Responsible for the monitoring, coaching, cross training, and inspection of work processed to ensure performance expectations are met. Support Bank initiatives and projects as assigned.
Interview and hire quality candidates, establish work schedules, conduct coaching and performance reviews, including salary recommendations. Provide growth and development opportunities to staff.
Responsible for ensuring staff comply with all wage and hour regulations. This includes reviewing employee timecards for accuracy and ensuring all meal and rest periods are taken as required.
Ensure all team members possess a strong working knowledge of, and adhere to, all banking regulations and Bank policies and procedures. Provide guidance to assigned employees in handling complex matters associated to their tasks, and offer sound solutions to ensure customer experience is met.
Operations/Risk Management: 40%
Provide oversight and monitor team’s work to ensure adherence to bank policy & procedures and compliance through process testing and coaching. Report operational gaps and self-identify risk activity. Prepare and review action plans to ensure remediation activities address known issues and follow-up sustainability as deemed appropriate.
Participate as a Subject Matter Expert (SME) on projects, as needed.
Qualifications
• 5+ years’ experience of increasing responsibility in bank operations, management and/or other risk management functions in a financial institution.
• Comprehensive knowledge of Bank’s operational risk policies, procedures, and risk philosophy, as well as thorough knowledge of bank personnel policies, procedures and systems.
• Excellent interpersonal and organizational skills.
• Excellent communication skills, both oral and written.
• Must be flexible and able to balance several priorities at once.
• Strong analytical skills and good judgment.
• Advance knowledge of operational functions, general ledger, systems, policies and procedures.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.