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Consultant
First Horizon National Corporation
Memphis, TN, United States
Job Details - this job has expired, please see similar jobs below
Description
Position Overview:
Performs a variety of technical support duties related to one or more functional areas within the company's business lines. Duties vary depending on department assigned. Primary work focus is on fulfillment of business partner requests, resolving business partner technical problems, and responding to business partner questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment. Manages the basic to moderately complex assignments.
Job Description:
• Provides Production Support to include system user support, monitoring, troubleshooting, configuring, enhancing and providing advanced business partner support for the existing network and desktop environment.
• Provides Deployment/Implementation support to include planning and executing the implementation of new network designs or configurations or enhancements to the existing network and desktop environment. Analyzes functional design/overall application technical design and develops detailed module technical specifications for complex components.
• Analyzes and gathers business requirements, identifying functionality of planned, existing, or purchased systems and mapping to business requirements; may manage small projects with assistance, or supports others on large projects; defines tasks and creates project schedule, team work plans and other project documents with assistance.
• Demonstrates basic understanding of the business partner’s needs and support requirements.
• Collaborates with other resources as needed to resolve problems. May manage computer inventory to include ordering, inventory and reconciliation.
• Performs other duties as assigned.
Requirements
Job Requirements:
• Bachelor’s degree required, Master’s preferred
• 2 to 4 years of experience; 4 to 6 years of experience preferred
• Accurate typing, spelling and grammar skills.
• Proficient with applicable computer software.
• Good written and oral communication skills.
• Good organizational and customer service skills.
• Good analytical skills.
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